Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Mar 2022 07:40:26 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:22 AM, 21st Mar                     hi                    Ok           11:22 AM, 21st Mar                   Mohammed                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           11:23 AM, 21st Mar                     hi                    Hi i am cinstatnly trying to reach you all           11:23 AM, 21st Mar                     hi                    To send someone to collect the return item           11:23 AM, 21st Mar                     hi                    I beg please send someone           11:23 AM, 21st Mar                     hi                    Today and end this           11:23 AM, 21st Mar                     hi                    I am tired of contacting you           11:24 AM, 21st Mar                     hi                    Imore than 10 days           11:24 AM, 21st Mar                     hi                    Its frustating           11:24 AM, 21st Mar                     hi                    To keep it outside door everytime and then kerp it back again in           11:25 AM, 21st Mar                   Mohammed                   Can you please share your order number           11:25 AM, 21st Mar                     hi                    You can check.in the previous chats           11:26 AM, 21st Mar                     hi                    The order number           11:26 AM, 21st Mar                   Mohammed                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We understand you were expecting the order to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. We will surely help you out with this. We will accept a return of your item. Below you will find the process for initiating the return. ​ You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Max) store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.  At this time we do not have an option to offer exchange, but we welcome you to shop for a new piece on our website or from a store near you, and return the wrong product to us.           11:28 AM, 21st Mar                   Mohammed                   Is there anything else I can help you with?           11:28 AM, 21st Mar                     hi                    What           11:29 AM, 21st Mar                     hi                    ?           11:29 AM, 21st Mar                   Mohammed                   please ignore the previous message           11:29 AM, 21st Mar                     hi                    I have filed a return same day i have received it           11:29 AM, 21st Mar                     hi                    U didnt send anyone to collect           11:29 AM, 21st Mar                     hi                    What is this           11:30 AM, 21st Mar                     hi                    Send someone to collect           11:30 AM, 21st Mar                     hi                    Or else i will email to the authorities           11:30 AM, 21st Mar                     hi                    For tjis torture           11:30 AM, 21st Mar                   Mohammed                   This is the order number 9559955451           11:30 AM, 21st Mar                     hi                    Return is book already           11:31 AM, 21st Mar                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:31 AM, 21st Mar                     hi                    Yes           11:31 AM, 21st Mar                     hi                    Send someone i am.mever orderjng from u guys for this harassment           11:31 AM, 21st Mar                     hi                    Check my chats calls and emails i have send           11:31 AM, 21st Mar                     hi                    Once a person came withoit informimg i asked him to.come next day he didmt xome           11:32 AM, 21st Mar                     hi                    Simce then i am complianing           11:32 AM, 21st Mar                     hi                    This one thing is spoiling my days           11:33 AM, 21st Mar                     hi                    You yourself check.its been how lon?           11:33 AM, 21st Mar                     hi                    Today as well i have kept outside the dorr           11:34 AM, 21st Mar                     hi                    Door*           11:34 AM, 21st Mar                   Mohammed                   We apologize for the delay. Your issue will be escalated to the concerned team to collect the items fas soon as possible           11:39 AM, 21st Mar                   Mohammed                   Is there anything else I can help you with?           11:39 AM, 21st Mar                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:40 AM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4056407