Subject: Ticket Assigned - Conversation with sohail ahmed patel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Mar 2022 06:43:16 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sohail ahmed patel sohail ahmed patel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sohail ahmed patel Bot:  Hi Sohail Ahmed Patel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9561956222 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508139326            10:23 AM, 21st Mar                   Mohammed                   Hi Sohail ahmed patel  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:25 AM, 21st Mar                     sohail ahmed patel                    Assalam o Alaykum           10:28 AM, 21st Mar                     sohail ahmed patel                    Regardingy order # 9561956222, I received email that order order cannot be completed and amount not dedeucted. But as per my bank, it is deducted.           10:29 AM, 21st Mar                     sohail ahmed patel                    And also let me know, why the order wasn't successful?           10:30 AM, 21st Mar                     sohail ahmed patel                    Helloooo           10:32 AM, 21st Mar                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:34 AM, 21st Mar                   Mohammed                   Your order 9561956222 has been placed successfully  and will be ready for collection within 1-2 days           10:36 AM, 21st Mar                   Mohammed                   Is there anything else I can help you with?           10:36 AM, 21st Mar                     sohail ahmed patel                    But what about that email?           10:36 AM, 21st Mar                     sohail ahmed patel                             10:37 AM, 21st Mar                     sohail ahmed patel                    This is confusing and misrepresentation           10:38 AM, 21st Mar                   Mohammed                   Thank you for reaching out to us and giving us the opportunity to serve you.  We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9561956207) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9561956222).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped to store  receive an email notification for the same containing the tracking details.           10:40 AM, 21st Mar                   Mohammed                   Is there anything else I can help you with?           10:40 AM, 21st Mar                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:42 AM, 21st Mar                     sohail ahmed patel                    Thanks for the clarification. Admire your detailed response. Thanks           10:42 AM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4056163