Subject: Ticket Assigned - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 19 Mar 2022 06:57:35 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns Dear Team, under order No. 9559779541 we have requested returned for 2 items which we have handed over to your delivery person along with refund of order No. 9560401635 on 11th March 2022. 

We received refund for order No. 9560401635 but still waiting refund under order No. 9559779541. Have discussed on your chatbot and also have discussed with your call center team and they informed that your matter has need escalated and you will get revert in 24 to 48 hrs but still no one reverted not the refund had been processed. 

Please check and process the refund at the earliest. 

Thanks and regards 
Divyesh
0562853714 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4039956