Subject: Ticket Assigned - Re: We’ve received your return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 15 Mar 2022 16:24:37 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: We’ve received your return request.  Dear Team,

Today, Aramex guy has taken the package for the return request raised 12 days back but he has not given any acknowledgment of return.

In my account, through centrepoint app, is also not showing whether the item is returned or not.

Can you please guide me here. My order number is 6126361889 and return is related to 1 item in the order.

Thanks and Regards
________________________________
From: support=[email-masked] <support=[email-masked]> on behalf of Centrepoint <[email-masked]>
Sent: Sunday, March 6, 2022 2:44 AM
To: Ali Raza Hashmi <[email-masked]>
Subject: We’ve received your return request.

Please update your pickup address.

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Thank you for submitting your Click & Collect return request

Hi Ali Raza Hashmi, you’re almost there! You can finish returning this product in a few easy steps:

[https://i1.lmsin.net/website_images/ae/static-pages/returns/fill-form.png]
1. Update your pick-up address

Please enter it  here<https://www.centrepointstores.com/sa/en/my-account/returnaddress/1002175990?utm_source=hybris&utm_medium=email&utm_campaign=return_initiation_SA_en>  so we know where to collect your items from. Your return cannot be processed without a pickup address.

[https://i1.lmsin.net/website_images/ae/static-pages/returns/box.png]
2. Confirm your pick-up

Our courier partner will send you an SMS to arrange your return pick-up. Your pickup should take place in 2-3 business days.

[https://i1.lmsin.net/website_images/ae/static-pages/returns/return.png]
3. Hand over your return

Wrap and seal your products in their original packaging, with all tags intact. Our courier partner will give you an acknowledgement receipt when they collect it.

[https://i1.lmsin.net/website_images/ae/static-pages/returns/refund.png]
4. Receive your refund

  *   Your product will take 3-5 business days to reach our warehouse.
  *   We'll take 1 business day to conduct a quality check.
  *   Your refund will be issued in 2-7 business days after the quality check.

Once we transfer your refund, it may take up to 48 hours to reflect in your bank account.

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