Subject: New Reply Received - NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Mar 2022 19:41:19 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  NEED ESCALATION  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
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dear team,</div>
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I have communicated with your staff multiple times previously regarding my order that wasn't placed as it kept showing me an error with placing the order and as a response to all of your emails, I have sent all of the information I had plus the bank information
 and the date with the transactions and with the amount of the money that has been deducted from our bank account. i was told each and every time to wait for someone from your side to communicate with me or that you guys will get back to the bank or to me and
 it's been months since I have been trying to get my money back that is worth around 50 kd if I am not mistaken.</div>
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i am here hoping that anyone can help me with finishing this issue as soon as possible.</div>
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thanks and regards,</div>
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razan.</div>
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<font color="#fd7832">razan alsadeq </font><br>
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<div>From: razan alsadeq &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, October 24, 2021 10:30 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3261277] - NEED ESCALATION
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<div dir="rtl" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">السلام عليكم و رحمه الله و بركاته</div>
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<div dir="rtl" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">رقم بطاقه البنك هو </div>
<div dir="ltr" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">4286286660149396</div>
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<div dir="rtl" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">و وجدت بعض الصور عندي للطلب ممكن تفيدكم </div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, October 24, 2021 12:32:01 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3261277] - NEED ESCALATION</font>
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<div dir="rtl">مرحبا مهدي.</div>
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<div dir="rtl">شكرا لتواصلك معنا</div>
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<div dir="rtl">نشكركم مجدداً على تسوقكم معنا, تقبل كامل إعتذارنا عن الإزعاج و التأخير الذي تسببنا به.</div>
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<div dir="rtl">نرجوا منكم تزويدنا برقم البطاقة المستخدمة في عمليات الدفع المرفقه من قبلكم بتاريخ 07/09/2020 كما تم طلب ذلك من قبل الفريق المالي لدينا ليتم التحقيق من الامر بدقة اكثر ونتمكن من معالجته لكم على النحو الافضل كما يمكنكم ايضا توضيح رقمي عمليات الخصم
 للعمليتين.</div>
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<div dir="rtl">لا تتردد في الاتصال بنا للحصول على مزيد من المساعدة. نتطلع للسماع منكم قريباً</div>
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<div dir="rtl">اصدقائك</div>
<div dir="rtl">فريق الدعم</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3261277