Subject: New comment - [#3963783] Order Ref 8117391856
From: Homecentre <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked]
Date: Tue, 08 Mar 2022 11:51:58 +0000

There is a new comment in the ticket submitted by Mohammad Tawfik to HelpHCKW   Comment added by : Md Ansari1  Comment Content:  <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:14.0pt">Hi <a id="OWAAM92543868B0C1488E881DE43FA8C2D3BF" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:14.0pt">Will be send our team by tomorrow on priority.
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<div class="MsoNormal"><span style="font-family:Algerian;color:#538135">Best Regards &amp; Thanks,</span></div>
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<div class="MsoNormal"><span style="font-family:Algerian;color:#538135">MD ALAMGIR ANSARI</span></div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, March 8, 2022 2:32 PM<br>
<b>To:</b> Homecentre &lt;[email-masked]&gt;; Tejinder Singh &lt;[email-masked]&gt;; Murugapandian Mani &lt;[email-masked]&gt;; Md Ansari1 &lt;[email-masked]&gt;; Reddy Prasad &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Order Ref 8117391856</div>
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<div class="MsoNormal">Hi <a id="OWAAMF5E3DDD8D0D94DBF9F7904A9A636F85B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tejinder Singh</span></a>
<a id="OWAAMFEDE837DF6B64C5799DDB5FFC395D5B8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md Ansari1</span></a>,</div>
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<div class="MsoNormal">Any update ?</div>
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<a id="OWAAM61F238CEC0954EDCA473561089919C80" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a>
<a id="OWAAMC3E4874391984B558023760AF6B75069" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Reddy Prasad</span></a>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, March 6, 2022 2:14 PM<br>
<b>To:</b> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Order Ref 8117391856</div>
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<div class="MsoNormal">Hi <a id="OWAAMCBB173E245BD486E8CB38D9C20581A90" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tejinder Singh</span></a>
<a id="OWAAM7B63AD66EF2747E5B6569987AABA15DC" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a>,</div>
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<div class="MsoNormal">Please contact the customer ASAP.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, March 2, 2022 4:50 PM<br>
<b>To:</b> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Order Ref 8117391856</div>
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<div class="MsoNormal">Hi <a id="OWAAMB3C8A70496574B55963DB01DE4FF0C6D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tejinder Singh</span></a>
<a id="OWAAMDFBC20950DFF44D19590E3C39960725F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a>,</div>
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<div class="MsoNormal">Can you please get in touch with the customer as below WWD item seems to be damaged as per the pictures attached:</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Order ID - 8117391856<br>
Item ID - 162292810 - - Navarre Dining Chair<br>
Tracking ID:  17948538117391856</span></div>
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<div class="MsoNormal">Kindly contact the customer and get it sorted ASAP.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, March 2, 2022 12:47 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - Order Ref 8117391856</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Faraz Lohani,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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Order Ref 8117391856</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Hi Team,<br>
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Problem Statement –  damaged   WWD Not  resolved  since two months <br>
Order ID - 8117391856<br>
Item ID - 162292810 - - Navarre Dining Chair<br>
Tracking ID:  17948538117391856<br>
Order placed on : Dec 4, 2021<br>
Was expected to be delivered on: 12/19/21 2:00 PM</span></div>
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 Issue Description: The ordering customer  complain about receiving a damaged item please check the attachment photos <br>
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Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Ticket attachments : 1.
<a href="http://helpkw.homecentre.com/helpdesk/attachments/2043313325286" rel="noreferrer">image.png</a><br>
2. <a href="http://helpkw.homecentre.com/helpdesk/attachments/2043313325287" rel="noreferrer">image0.jpeg</a><br>
3. <a href="http://helpkw.homecentre.com/helpdesk/attachments/2043313325288" rel="noreferrer">PHOTO-2021-12-26-15-54-43.jpg</a>
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<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3963783" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3963783</a>
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