Subject: Ticket Assigned - Conversation with gema
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Mar 2022 08:17:30 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with gema gema                    Bot:  Hi again! Bot:  Please enter your name Customer:  gema Bot:  Hi Gema ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8159650604 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:09 PM, 03rd Mar                     gema                    /startOver           12:10 PM, 03rd Mar                     gema                    can i cancel my order           
 12:10 PM, 03rd Mar                   Mais                   Hi I am Mais, Thank you for contacting us, How may I help you today           12:12 PM, 03rd Mar                   Mais                   Could you please share your order number so that I can assist you further?           12:12 PM, 03rd Mar                     gema                    8159650604           12:13 PM, 03rd Mar                     gema                    i want to cancel this  order pls           12:13 PM, 03rd Mar                   Mohammed                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           12:15 PM, 03rd Mar                   Mohammed                   Is there anything else I can help you w
 ith?           12:15 PM, 03rd Mar                     gema                    it is already cancelled?           12:15 PM, 03rd Mar                   Mohammed                   Please note you have cancelled only one item Sustainable Printed Crew Neck T-shirt with Cap Sleeves           12:16 PM, 03rd Mar                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:17 PM, 03rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3969793