Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 01 Jan 2020 22:10:33 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           02:02 AM, 02st Jan                   Bot                   Hi again!           02:02 AM, 02st Jan                     User                    What is return policy for lingeria           02:03 AM, 02st Jan                     User                    ??           02:03 AM, 02st Jan                     User                    Can i exchange?           02:03 AM, 02st Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           02:04 AM, 02st Jan                   Mohammad                   In the meantime, an exchange is not available at  https://www.maxfashion.com . You can return online purchases through the below three channels:

· You can contact our customer support team on 8001111629 to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (brand) store across the UAE.
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.
 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:04 AM, 02st Jan                   Mohammad                   Is there anything else I can help you with?           02:04 AM, 02st Jan                     User                    Is that yes           02:05 AM, 02st Jan                     User                    I need to exchange a bigger size           02:05 AM, 02st Jan                     User                    On receipt say no refund of lingeris           02:05 AM, 02st Jan                     User                    I just need exchange           02:06 AM, 02st Jan                     User                    Is this possible???           02:06 AM, 02st Jan                   Mohammad                   Not  possible only return and get refund           02:06 AM, 02st Jan                     User                    What??           02:06 AM, 02st Jan                     User                    What??           02:06 AM, 02st Jan                   Mohammad                   only return and get refund           02:06 AM, 02st Jan                     User                    Lingeria policy?           02:06 AM, 02st Jan                     User                    I need bigget size           02:07 AM, 02st Jan                     User                    Can i exchange?           02:07 AM, 02st Jan                     User                    ????           02:07 AM, 02st Jan                   Mohammad                   All items in max only return  not  exchange           02:07 AM, 02st Jan                   Mohammad                   Is there anything else I can help you with?           02:07 AM, 02st Jan                     User                    It says no return of lingeria on receipt           02:08 AM, 02st Jan                     User                    This is mall masr branch??           02:08 AM, 02st Jan                     User                    Egypt           02:08 AM, 02st Jan                   Mohammad                   if it's clear not eligible to return we can't do anything from your side this policy           02:09 AM, 02st Jan                   Mohammad                   sorry  here only for KSA  AND UAE           02:09 AM, 02st Jan                     User                    Its returns not for lingeria           02:09 AM, 02st Jan                   Mohammad                   GO  to  the website for Egypt           02:10 AM, 02st Jan                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           02:10 AM, 02st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/382920