Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 01 Jan 2020 16:52:21 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    i am unable to add my shukran card and i ost several points on my purchases made from max.  when i inquired in the counter they said i have to do online, but i could not, can you help to get all my lost points credited           08:28 PM, 01st Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           08:35 PM, 01st Jan                   Mohammad                   Can you please share your order number or registered email address.           08:35 PM, 01st Jan                     User                    [email-masked]           08:36 PM, 01st Jan                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           08:36 PM, 01st Jan                     User              
       ok           08:36 PM, 01st Jan                   Mohammad                   We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.
 
To link your Shukran card, please follow the below steps:

 
1- Log in your account.

2- Go to My account > Shukran > Link your account here.

3- Follow the provided steps on the webpage

 
After you have linked your UAE Shukran account and you have 200 points or more, you will be eligible to spend your points.           08:40 PM, 01st Jan                   Mohammad                   Your card not linked yet           08:40 PM, 01st Jan                     User                    it is absurd           08:41 PM, 01st Jan                     User                    since the launch of shukran i am using           08:41 PM, 01st Jan                   Mohammad                   Please try  to link it  again           08:43 PM, 01st Jan                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           08:43 PM, 01st Jan                     User                    useless chat and waste of time           08:43 PM, 01st Jan                   Seeta                    Please accept our sincere apology           08:48 PM, 01st Jan                   Mohammad                   Your  card has been unblocked successfully  
Now you  can link  shukran card again           08:48 PM, 01st Jan                   Seeta                    We would like to inform you that your card was blocked and we have unblocked it, so we request you to link your shukran account again.           08:49 PM, 01st Jan                     User                    ok           08:50 PM, 01st Jan                   Mohammad                   Is there anything else I can help you with?           08:50 PM, 01st Jan                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           08:52 PM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/382555