Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 30 Dec 2019 18:45:47 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           10:16 PM, 30th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:19 PM, 30th Dec                     User                    Hi           10:19 PM, 30th Dec                     User                    My order number was 9765463711 i order 3 trousers and one pajama but they send me one t-shirt and one wrong colour trouser. You people can’t see what are you putting in the bag? I want to get my product instead of money back. I ordered online because I don’t want to waste my time but what i get wrong order? Really shame on your services when i called to your customer care they are saying they can just refund they can’t exchange. You people should have take back the order and cancel my account. I don’t want to order and don’t want to keep the account with your company. I am going to attach the pic of the wrong product.  Have a look on attachment and have look on my order . Really shame on you. 

Delete my account.           10:19 PM, 30th Dec                     User                    Hello           10:23 PM, 30th Dec                     User                    are you here           10:23 PM, 30th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:23 PM, 30th Dec                   Mohammad                   please share image           10:23 PM, 30th Dec                     User                             10:23 PM, 30th Dec                     User                             10:24 PM, 30th Dec                     User                    Hello           10:25 PM, 30th Dec                     User                    ?           10:27 PM, 30th Dec                   Mohammad                   Thank you for sharing the images. Please advise if you have received all the items as wrong in this order.           10:28 PM, 30th Dec                     User                    Only 2 items are wrong           10:29 PM, 30th Dec                   Mohammad                   Please help me with the name of the items that you ordered instead.           10:29 PM, 30th Dec                     User                    You can’t see in the?           10:32 PM, 30th Dec                     User                    through order you can’t see it           10:33 PM, 30th Dec                   Mohammad                   I am able to see the items in your order, however, I am not sure which are the name of the items instead of which you received these wrong items.           10:35 PM, 30th Dec                     User                    I clearly mentioned in my massage you didn’t read it?           10:36 PM, 30th Dec                     User                    If you read it then you should ask stupid question           10:37 PM, 30th Dec                   Mohammad                   ONly  return           10:38 PM, 30th Dec                   Mohammad                   request           10:38 PM, 30th Dec                   Mohammad                   and get  refund           10:38 PM, 30th Dec                   Mohammad                   We can't  do  any  thing fro  our side           10:39 PM, 30th Dec                   Mohammad                   We understand how disappointed you are.
We are really sorry to have this kind of bad experience.           10:39 PM, 30th Dec                     User                             10:39 PM, 30th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           10:39 PM, 30th Dec                     User                    I want to delete my account and take back your stupid  products           10:39 PM, 30th Dec                   Mohammad                   I apologize however, in your response you mentioned that you ordered 3 trousers and 1 pyjama but you received a t-shirt and wrong color trouser and later you mentioned that only 2 items are received wrong. Please advise me with the name of those 2 correct items instead of which you have received the wrong items.           10:40 PM, 30th Dec                   Mohammad                   Ok  we will escalate  to  technical  team  to  delete           10:40 PM, 30th Dec                     User                    With small size all are wrong           10:40 PM, 30th Dec                     User                    sure           10:40 PM, 30th Dec                     User                    i don’t want to keep the account with stupid company           10:41 PM, 30th Dec                     User                    and in the last asked them to take from my home           10:42 PM, 30th Dec                     User                    Make sure you delete my all information           10:42 PM, 30th Dec                   Mohammad                   Sure           10:42 PM, 30th Dec                   Mohammad                   share your address to collect  items           10:43 PM, 30th Dec                     User                    Nasir lootha building behind delmon hotel naif road deira dubai uae           10:44 PM, 30th Dec                     User                    Flat number 112           10:44 PM, 30th Dec                     User                    asked them came after at 6 pm           10:44 PM, 30th Dec                   Mohammad                   Will do the needful.           10:45 PM, 30th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           10:45 PM, 30th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/378354