Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 30 Dec 2019 00:30:05 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    My shukran card is locked           04:18 AM, 30th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           04:18 AM, 30th Dec                   Mohammad                   Can you please share your old  order number or registered email address.           04:18 AM, 30th Dec                     User                    [email-masked]           04:19 AM, 30th Dec                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           04:19 AM, 30th Dec                     User                    My problem is the verification code does not work on the app ao i cant connect my shukran account to make purchase           04:19 AM, 30th Dec                   Mohammad                   Please registered email id or any old order number           04:20 AM, 30th Dec                     User                    [email-masked]           04:20 AM, 30th Dec                   Mohammad                   We couldn't found any account with this email  id           04:21 AM, 30th Dec                   Mohammad                   please mobile number or order number           04:21 AM, 30th Dec                   Mohammad                   ok  wait           04:22 AM, 30th Dec                   Mohammad                   this email  id [email-masked]           04:22 AM, 30th Dec                     User                    97472282           04:26 AM, 30th Dec                     User                    Yes           04:26 AM, 30th Dec                   Mohammad                   Please wait for 6 hours and try again you tray  many times           04:26 AM, 30th Dec                   Mohammad                   Your Shukran card has been unblocked successfully    for now, please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at [email-masked] to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully           04:26 AM, 30th Dec                     User                    The problem i try too many is the verification code is not accepted its not wrong           04:26 AM, 30th Dec                     User                    But the website and app have problem with verification code           04:27 AM, 30th Dec                   Mohammad                   Now it's VERIFICATION_PEnding           04:29 AM, 30th Dec                   Mohammad                   Is there anything else I can help you with?           04:29 AM, 30th Dec                   Mohammad                   Please wait for 6 hours and try again you tray many times
Your Shukran card has been unblocked successfully for now, please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at [email-masked] to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully           04:29 AM, 30th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           04:29 AM, 30th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/376507