Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 29 Dec 2019 20:46:06 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    HI           12:39 AM, 30th Dec                     User                    DURING CHECKOUT, IT SAYS THAT I HAVE FREE SHIPPING BUT IT CHARGES  AED 10/- EXTRA. WHY SO?           12:40 AM, 30th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           12:42 AM, 30th Dec                   Mohammad                   Delivery is free on orders of AED 200 and above. If your total order value is less than AED 200, you will be charged AED 10 for delivery.

If you opt for Same Day Delivery, which is available to select locations in Dubai, Sharjah and Ajman, you will be charged an extra AED 18.

For products that need assembly, you'll be able to opt for either Express delivery or Scheduled delivery. If you opt for Express delivery, shipping charges will be AED 100.

There will be an additional service charge of AED 10 on all Cash on Delivery orders.           12:42 AM, 30th Dec                     User                    Then why does it mention FREE in my checkout?           12:42 AM, 30th Dec                     User                    in ORDER SUMMARY           12:43 AM, 30th Dec                   Mohammad                   Please read above response           12:43 AM, 30th Dec                   Mohammad                   and you  can check here https://helpae.babyshopstores.com/en/support/solutions/folders/44001186122#           12:44 AM, 30th Dec                     User                    But why there is no option to click and collect it           12:44 AM, 30th Dec                     User                    from store           12:44 AM, 30th Dec                     User                    i always do that           12:44 AM, 30th Dec                   Mohammad                   The click and collect feature is prepaid feature. The Cas
 h on delivery option is only available in Home Delivery orders at this time. Also, as I can check from product   that  require assembly , this item is not eligible for click and collect.           12:45 AM, 30th Dec                   Mohammad                   Is there anything else I can help you with?           12:45 AM, 30th Dec                     User                    ok thanks           12:45 AM, 30th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           12:45 AM, 30th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/376319