Subject: Ticket Assigned - Conversation with Chilling Horse
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 29 Dec 2019 19:14:46 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chilling Horse Chilling Horse                    Hello I’m looking for an update on my shipment           11:03 PM, 29th Dec                     Chilling Horse                             11:04 PM, 29th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           11:06 PM, 29th Dec                   Mohammad                   we escalated your issue many  time please cancel order and make order again           11:07 PM, 29th Dec                   Mohammad                   Is there anything else I can help you with?           11:07 PM, 29th Dec                     Chilling Horse                    Why would I cancel when I was told it’s the wrong number so I sent the right number and they said they would contact us           11:08 PM, 29th Dec                     Chilling Horse                    still have not been contacted so please read things properly           11:08 PM, 29th Dec                   Mohammad                   We understand how disappointed you are.
We are really sorry to have this kind of bad experience.           11:08 PM, 29th Dec                   Mohammad                   But make cancel and order again for  fast shipping           11:09 PM, 29th Dec                     Chilling Horse                    ok but this does not solve the issue           11:09 PM, 29th Dec                     Chilling Horse                    no I will not cancel and lose the price I received and pay a higher amount because your company cannot fix a simple mistake           11:10 PM, 29th Dec                     Chilling Horse                    like how you even think this is an appropriate solution is beyond me           11:10 PM, 29th Dec                   Mohammad                   ok will escalate it again           11:11 PM, 29th Dec                   Mohammad                   Is there anything else I can help you with?           11:11 PM, 29th Dec                   Mohammad                   This number of compliments we escalated before 280995 ,339452,300044           11:14 PM, 29th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           11:14 PM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/376208