Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 27 Dec 2019 18:18:42 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           10:10 PM, 27th Dec                   Bot                   Hi again!           10:10 PM, 27th Dec                     User                    I want to cancel my cancelled products           10:10 PM, 27th Dec                     User                    why am I being charged for products I cancelled?           10:10 PM, 27th Dec                     User                    Order number 8365541331           10:11 PM, 27th Dec                     User                    ???           10:11 PM, 27th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:11 PM, 27th Dec                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           10:12 PM, 27th Dec                     User                    Ok           10:12 PM, 27th Dec                     User                    I ordered 3 items, and cancelled 1. Cause I decided I only wanted 2. But the price didn’t change, it stayed the same, meaning I will be charged for an item I no longer want           10:16 PM, 27th Dec                   Mohammad                   We apologise your order is ready to ship but if you want to cancel it when the carrier call you just refuse   to receive it it will be considered as cancelled           10:16 PM, 27th Dec                     User                    Oh, okay. When will it be delivered?           10:17 PM, 27th Dec                   Mohammad                   Within 1-2  days           10:18 PM, 27th Dec                     User                    okay, thank you           10:18 PM, 27th Dec                   Mohammad                   Is there anything else I can help you with?           10:18 PM, 27th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           10:18 PM, 27th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/371921