Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 27 Dec 2019 18:00:39 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi i find error making payment           09:49 PM, 27th Dec                     User                    i tried twice           09:49 PM, 27th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           09:52 PM, 27th Dec                   Mohammad                   Can you please share  registered email address.           09:52 PM, 27th Dec                     User                    [email-masked]           09:52 PM, 27th Dec                   Mohammad                   Please  registered  mobile number           09:53 PM, 27th Dec                     User                    0505676286           09:53 PM, 27th Dec                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.  
          09:55 PM, 27th Dec                     User                    ok           09:55 PM, 27th Dec                   Mohammad                   Yes  payment  was failed  on  order number  9765541376 and  9765541361    please  try to  pay using  another channel  or cache on  delivery           09:56 PM, 27th Dec                     User                    actly i tried for click and colect from the store           09:57 PM, 27th Dec                     User                    so is that possible i can make payment by card from store while collectingmy item           09:57 PM, 27th Dec                   Mohammad                   We apologies  Payment for  click and  collect  is  on  advanced      for   payment  now there is  technical  issue           09:58 PM, 27th Dec                   Mohammad                   Is there anything else I can help you with?           09:58 PM, 27th Dec                     User                    so which means i cannot order item now?           
 09:59 PM, 27th Dec                   Mohammad                   Try to select    cache on delivery           10:00 PM, 27th Dec                   Mohammad                   or use  another card for  payment           10:00 PM, 27th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           10:00 PM, 27th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/371902