Subject: Ticket Assigned - Conversation with Friendly Burger
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 27 Dec 2019 16:49:32 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Friendly Burger Friendly Burger                    Hello I’m here           08:36 PM, 27th Dec                     Friendly Burger                             08:36 PM, 27th Dec                     Friendly Burger                    Yes they took the return           08:36 PM, 27th Dec                     Friendly Burger                    they telling me max have recieved it           08:36 PM, 27th Dec                     Friendly Burger                    and now you’re telling me they haven’t got it           08:37 PM, 27th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           08:38 PM, 27th Dec                   Mohammad                   Please hold for a moment while I gather those details for you.           08:39 PM, 27th Dec                     Friendly Burger                    Please can we resolve this issue           08:39 PM, 27th Dec                     Friendly Burger                    it’s nearly a month now           08:39 PM, 27th Dec                   Mohammad                   Your request has been filed with the concerned party to  collect it  ASAP.           08:41 PM, 27th Dec                   Mohammad                   Is there anything else I can help you with?           08:41 PM, 27th Dec                     Friendly Burger                    They have already taken it!           08:41 PM, 27th Dec                     Friendly Burger                    they took it!           08:41 PM, 27th Dec                     Friendly Burger                    I don’t have it!           08:41 PM, 27th Dec                     Friendly Burger                    they took the parcel 3 weeks ago!           08:42 PM, 27th Dec                     Friendly Burger                    this is so frustrating           08:42 PM, 27th Dec                     Friendly Burger                    Please just refund my account!           08:42 PM, 27th Dec                     Friendly Burger                    bad service! Your the 8th agent I have spoken to and no one helps           08:43 PM, 27th Dec                   Mohammad                   We apologies  for  that we  will contact with  carrier to  deliver  it to   the store  and you  will  get  refund           08:44 PM, 27th Dec                   Mohammad                   Is there anything else I can help you with?           08:44 PM, 27th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           08:44 PM, 27th Dec                     Friendly Burger                    You the 8th agent to tell me that in 3 weeks           08:44 PM, 27th Dec                     Friendly Burger                    i want my refund now           08:44 PM, 27th Dec                     Friendly Burger                    the concern department can find the missing parcel           08:45 PM, 27th Dec                     Friendly Burger                    in their own time           08:45 PM, 27th Dec                     Friendly Burger                    toubhavent assisted me           08:45 PM, 27th Dec                     Friendly Burger                    you have just told me the same thing every agent tells me           08:45 PM, 27th Dec                     Friendly Burger                    youre just cutting me off           08:46 PM, 27th Dec                   Mohammad                   Be sure  we work  on  it  it  will be refunded ASAP           08:46 PM, 27th Dec                     Friendly Burger                    I was told that a week ago           08:46 PM, 27th Dec                     Friendly Burger                    you telling me landmark doesn’t have it           08:47 PM, 27th Dec                     Friendly Burger                    and Aramex is telling me landmark has it           08:47 PM, 27th Dec                   Mohammad                   They   escalated  many  times no  reply  now  will escalate  it to  the management           08:47 PM, 27th Dec                     Friendly Burger                    such bad bad service           08:48 PM, 27th Dec                   Mohammad                   We understand how disappointed you are.
We are really sorry to have this kind of bad experience.           08:48 PM, 27th Dec                   Mohammad                   Now  i  will close chat to  escalate
  it           08:49 PM, 27th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/371814