Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Dec 2019 21:08:59 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           12:53 AM, 25th Dec                   Bot                   Hi again!           12:53 AM, 25th Dec                     User                    In this offer picture, there is a inner with this dress           12:54 AM, 25th Dec                     User                    today I received the order. But with order there is no inner           12:54 AM, 25th Dec                     User                             12:55 AM, 25th Dec                     User                    Check           12:55 AM, 25th Dec                   Mohammad                   Hi, Thank you for contacting us. My name is Tawfik. How may I help you?           12:56 AM, 25th Dec                     User                    All i send please check my messages           12:56 AM, 25th Dec                   Mohammad                   Please can share your order number           12:57 AM, 25th Dec                     User                    Ok           12:57 AM, 25th Dec                     User                             12:58 AM, 25th Dec                     User                    Here ia the order details           12:59 AM, 25th Dec                     User                    Hello           01:00 AM, 25th Dec                     User                    are you there ???           01:00 AM, 25th Dec                   Mohammad                   sorry for inconvenience caused we request you to make return request for this item           01:01 AM, 25th Dec                     User                    It's very difficult to return. Can you send the inner with courier or i can collect it from nearest store           01:02 AM, 25th Dec                   Mohammad                   You can return online purchases through the below three channels:

· You can contact our customer support team on 8001111027 to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (brand) store across the KSA .
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the KSA .
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.
 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:03 AM, 25th Dec                   Mohammad                   in this case only return request done and we are deeply sorry           01:04 AM, 25th Dec                     User                    There is an inner with this right ???           01:04 AM, 25th Dec                     User                    or it's coming without inner ???           01:04 AM, 25th Dec                   Mohammad                   the item is sold without inner           01:06 AM, 25th Dec                     User                    Ok           01:07 AM, 25th Dec                     User                    you mean this item is selling without inner right ???           01:07 AM, 25th Dec                   Mohammad                   Yes           01:08 AM, 25th Dec                   Mohammad                   Is there anything else I can help you with?           01:08 AM, 25th Dec                     User                    Thank you           01:08 AM, 25th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           01:08 AM, 25th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/366517