Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 23 Dec 2019 19:29:58 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Helo           11:23 PM, 23rd Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           11:24 PM, 23rd Dec                     User                    Today I’ve received my order but it’s little bit loose.           11:24 PM, 23rd Dec                     User                    i wang to change the size           11:24 PM, 23rd Dec                   Mohammad                   Can you please share your order number           11:25 PM, 23rd Dec                     User                    i have received LARGE size , i need medium           11:25 PM, 23rd Dec                   Mohammad                   share your order number           11:25 PM, 23rd Dec                   Mohammad                   In the meantime, an exchange is not available at  https://www.centrepointstores.com . You can return online purchases through the below three channels:

· You can contact our customer support team on 800-6927  to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (brand) store across the UAE .
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the  UAE.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.
 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           11:26 PM, 23rd Dec                     User                    https://www.splashfashions.com/ae/en/my-account/order/9765052147?utm_source=hybris&utm_medium=email&utm_campaign=order_confirmation_AE_en           11:26 PM, 23rd Dec                   Mohammad                   Hi  Monasir Not possible to  exchange  but return  and get refund           11:27 PM, 23rd Dec                     User                    Order number-9765052147           11:28 PM, 23rd Dec                   Mohammad                   Is there anything else I can help you with?           11:28 PM, 23rd Dec                     User                    i need items which I ordered but in MEDIUM size           11:28 PM, 23rd Dec                     User                    Why you’re not providing exchange           11:28 PM, 23rd Dec                   Mohammad                   We apologies exchange not available  you  can read return policy           11:29 PM, 23rd Dec                   Mohammad                   Is there anything else I can help you with?           11:29 PM, 23rd Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           11:29 PM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/364038