Subject: Ticket Assigned - Conversation with Squeaking Heart
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 23 Dec 2019 18:15:54 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Squeaking Heart Squeaking Heart                    Hello           10:02 PM, 23rd Dec                   Bot                   أهلا مرة أخرى!           10:02 PM, 23rd Dec                     Squeaking Heart                    My order hasn’t been arrived at the store for collection           10:02 PM, 23rd Dec                     Squeaking Heart                    despite of a lot of calls and correspondence           10:02 PM, 23rd Dec                     Squeaking Heart                    I am traveling on the 25th and I wanted this ahead of time           10:03 PM, 23rd Dec                     Squeaking Heart                    hence please initiate the refund           10:03 PM, 23rd Dec                     Squeaking Heart                    Order No - 7664652032           10:03 PM, 23rd Dec                     Squeaking Heart                    Thank you           10:03 PM, 23rd Dec                   Mohammad                   Your request has been filed with the concerned party to  ship it to  store  ASAP.           10:06 PM, 23rd Dec                     Squeaking Heart                    Sorry it’s too late           10:07 PM, 23rd Dec                     Squeaking Heart                    Will this be delivered by 12pm tomorrow? No right??           10:07 PM, 23rd Dec                     Squeaking Heart                    25th morning is my flight           10:07 PM, 23rd Dec                     Squeaking Heart                    so as you can see it is too late           10:08 PM, 23rd Dec                     Squeaking Heart                    In addition no one in your city center store picks up the phone at least to answer it for the sake           10:09 PM, 23rd Dec                     Squeaking Heart                    Any response??           10:11 PM, 23rd Dec                   Mohammad                   Ok you want  get  refund           10:12 PM, 23rd Dec                     Squeaking Heart                    Yes please           10:12 PM, 23rd Dec                   Mohammad                   OK  now after closing chat we will escalate it to  cancelled it  and you  will get  refund           10:13 PM, 23rd Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           10:13 PM, 23rd Dec                   Mohammad                   Is there anything else I can help you with?           10:13 PM, 23rd Dec                     Squeaking Heart                    If you could please provide me the reference number for the refund request           10:14 PM, 23rd Dec                     Squeaking Heart                    as I will need this to chase Mothercare again for the next two weeks for getting the refund           10:15 PM, 23rd Dec                   Mohammad                   Ok will send  it  to  this email id  [email-masked]           10:15 PM, 23rd Dec                   Mohammad                   after they initiate refund           10:15 PM, 23rd Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           10:15 PM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/363858