Subject: New Reply Received - Conversation with Crackling Lantern
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 23 Dec 2019 11:08:21 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  The customer has responded to the ticket.  Conversation with Crackling Lantern  Ticket comment <div>Dear Team, <br>
<br>
Thank you for reaching out to us. <br>
<br>
Kindly note that we will do our best to arrange a delivery attempt as soon as possible.  
</div>
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Best regards,<br>
<br>
Yazan Alkhateeb</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer <br>
<strong>Sent: </strong>22/12/2019 9:20 PM GMT+02:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#355534] - Conversation with Crackling Lantern<br>
<br>
<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
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<br>
Hi Team,<br>
<br>
Subject : Late delivery<br>
<br>
Problem Statement – Late Delivery<br>
Tracking ID –S000335887556</div>

<div dir="ltr">
<strong dir="ltr">Update Customer Mobile Number  To :0557273370</strong><br>
Assistance Required – Need urgent delivery<br>
Shipping date :08/12/2019 04:19:43 PM<br>
Please update us about the delay in delivery and arrange a delivery ASAP.<br>
<br>
Regards,<br>
Tawfik</div>
</div>

<div dir="ltr">
<div> </div>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Thu, 19 Dec at 9:52 PM <span class="separator">, User &lt;[email-masked]&gt; wrote: </span>

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		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Crackling Lantern</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/lantern.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>السلام عليكم</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">09:42 PM, 19th Dec</div>
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		<tr></tr>
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		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Crackling Lantern</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/lantern.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>ياخي عندي طلبيه ماوصلت الى الان</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">09:43 PM, 19th Dec</div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>مرحبا معك  محمد  توفيق كيف يمكنني  ان  اساعدك ؟</div>
		</div>

		<div style="color:#999999;font-size:11px">09:43 PM, 19th Dec</div>
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		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>هل بإمكانك تزويدي برقم طلبك حتى أستطيع التأكد بشكل أفضل؟</div>
		</div>

		<div style="color:#999999;font-size:11px">09:43 PM, 19th Dec</div>
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		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Crackling Lantern</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/lantern.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>6455895010</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">09:43 PM, 19th Dec</div>
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		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Crackling Lantern</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/lantern.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>تقريبا اكثر من عشره ايام</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">09:43 PM, 19th Dec</div>
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		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>لحظة من فضلك حتى يتم فحص الحالة</div>
		</div>

		<div style="color:#999999;font-size:11px">09:44 PM, 19th Dec</div>
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		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>مرحبا عبدالله</div>
		</div>

		<div style="color:#999999;font-size:11px">09:47 PM, 19th Dec</div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>تم الاتصال بك بتاريخ 11/12/2019 09:48:19 PM</div>
		</div>

		<div style="color:#999999;font-size:11px">09:47 PM, 19th Dec</div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>وستتم المحاولة مرة اخرى وسنخبر شريك النقل بالتوصيل يااسرع وقت</div>
		</div>

		<div style="color:#999999;font-size:11px">09:48 PM, 19th Dec</div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>هل لديك استفسار اخر يمكنني  ان  اساعدك  بة</div>
		</div>

		<div style="color:#999999;font-size:11px">09:48 PM, 19th Dec</div>
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		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Crackling Lantern</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/lantern.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>لم ياتي اي اتصال</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">09:48 PM, 19th Dec</div>
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		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Crackling Lantern</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/lantern.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>ممكن تزودني برقم الاتصال</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">09:48 PM, 19th Dec</div>
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		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Crackling Lantern</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/lantern.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>الي توصل فيه</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">09:49 PM, 19th Dec</div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>من هنا يمكنك متباعة التفاصيل</div>
		</div>

		<div style="color:#999999;font-size:11px">09:49 PM, 19th Dec</div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div><a href="https://tracking.shipadelivery.com/?bc=S000335887556" rel="noreferrer">https://tracking.shipadelivery.com/?bc=S000335887556</a></div>
		</div>

		<div style="color:#999999;font-size:11px">09:49 PM, 19th Dec</div>
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		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Crackling Lantern</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/lantern.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>انا تواصلت معاكم بتاريخ 16</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">09:49 PM, 19th Dec</div>
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		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Crackling Lantern</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/lantern.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>واحد اسمه مهدي</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">09:49 PM, 19th Dec</div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>80074472</div>
		</div>

		<div style="color:#999999;font-size:11px">09:50 PM, 19th Dec</div>
		</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Crackling Lantern</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/lantern.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>وماقال لي انه اتصلوا بي</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">09:50 PM, 19th Dec</div>
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		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>من هنا للتفاصيل <a href="https://tracking.shipadelivery.com/?bc=S000335887556" rel="noreferrer">https://tracking.shipadelivery.com/?bc=S000335887556</a>
</div>
		</div>

		<div style="color:#999999;font-size:11px">09:50 PM, 19th Dec</div>
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		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>اكثر</div>
		</div>

		<div style="color:#999999;font-size:11px">09:50 PM, 19th Dec</div>
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		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Crackling Lantern</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/lantern.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px"><img src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a681ca8073964cd8bd25d2e28d18271d8e84cb532ad65a4fb37a7e05fd829be7/img_1576777857543.jpeg"></div>

		<div style="color:#999999;font-size:11px;margin-left:33px">09:50 PM, 19th Dec</div>
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		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>لكن سنقوم برفع طلبك للتوصيل بأسرع وقت</div>
		</div>

		<div style="color:#999999;font-size:11px">09:51 PM, 19th Dec</div>
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		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>هل لديك استفسار اخر يمكنني  ان  اساعدك  بة</div>
		</div>

		<div style="color:#999999;font-size:11px">09:51 PM, 19th Dec</div>
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		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Crackling Lantern</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/lantern.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>نعم ارفع الطلب اذا سمحت</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">09:51 PM, 19th Dec</div>
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		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>سنغلق الدردشة لرفع القضية</div>
		</div>

		<div style="color:#999999;font-size:11px">09:52 PM, 19th Dec</div>
		</div>
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		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>كان من دواعي سروري مساعدتكم. </div>
		</div>

		<div style="color:#999999;font-size:11px">09:52 PM, 19th Dec</div>
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	<td>
	<table style="margin:10px auto;padding:0 20px;font-family:'helvetica neue' , 'helvetica' , 'arial' , sans-serif;color:#333;line-height:1.4;margin:0px;min-width:100%">
	<tbody>
		<tr>
		<td style="text-align:center"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/open/conversation/298796361759205" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></td>
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	</tbody>
	</table>
	</td>
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</tbody>
</table>
</blockquote>
</div>
</div>
<br>
</div>
<div></div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/355534