Subject: New Reply Received - Conversation with mohammed riyas parammal
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 22 Dec 2019 08:26:09 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  The customer has responded to the ticket.  Conversation with mohammed riyas parammal  Ticket comment <div>Dear All, <br>
<br>
<br>
<br>
We tried to contact the customer to arrange the delivery, but there was no answer from his side. In all cases, we will attempt the delivery at the earliest.  <br>
<br>
<br>
<br>
Best regards 
</div>
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer <br>
<strong>Sent: </strong>22/12/2019 4:25 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#355901] - Conversation with mohammed riyas parammal<br>
<br>
<br>
 
</div>
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<div>Hi Team,<br>
<br>
<br>
Subject : Late shipment pleas customer is frustrated he is chasing us .<br>
Problem Statement – Late Delivery<br>
Tracking ID –S000345497236<br>
Customer Mobile number :0506474184<br>
Assistance Required – Need urgent delivery<br>
Shipping date : 11/12/2019 11:20:27 AM<br>
Please update us about the delay in delivery and arrange a delivery ASAP.<br>
<br>
Regards,<br>
Tawfik</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Fri, 20 Dec at 3:23 AM <span class="separator">, Splash &lt;[email-masked]&gt; wrote: </span>

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<div>Hi Team,</div>

<div> </div>

<div dir="ltr">​</div>

<div dir="ltr">Subject : Late shipment pleas customer is  frustrated he is  chasing us .</div>

<div>Problem Statement – Late Delivery</div>

<div>Tracking ID –S000345497236</div>

<div dir="ltr"><strong>Customer Mobile number :0506474184</strong></div>

<div>Assistance Required – Need urgent delivery</div>

<div>Shipping date : 11/12/2019 11:20:27 AM</div>

<div>Please update us about the delay in delivery and arrange a delivery ASAP.</div>

<div> </div>

<div>Regards,</div>

<div>Tawfik<span class="fr-marker" style="line-height:0">​</span><span class="fr-marker" style="line-height:0">​</span>
</div>
</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Fri, 20 Dec at 3:19 AM <span class="separator">, mohammed riyas parammal &lt;[email-masked]&gt; wrote: </span>

<table style="margin-left:auto;margin-right:auto">
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		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">mohammed riyas parammal</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>Hello</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">03:06 AM, 20th Dec</div>
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		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Bot</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/B.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>أهلا مرة أخرى!</div>
		</div>

		<div style="color:#999999;font-size:11px">03:06 AM, 20th Dec</div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">mohammed riyas parammal</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>Can you check one order number please</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">03:06 AM, 20th Dec</div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.</div>
		</div>

		<div style="color:#999999;font-size:11px">03:08 AM, 20th Dec</div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>Can you please share your order number</div>
		</div>

		<div style="color:#999999;font-size:11px">03:08 AM, 20th Dec</div>
		</div>
		</td>
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		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">mohammed riyas parammal</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>Ok just one minute</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">03:08 AM, 20th Dec</div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">mohammed riyas parammal</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>6456343542</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">03:10 AM, 20th Dec</div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">mohammed riyas parammal</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>This is my order number</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">03:10 AM, 20th Dec</div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">mohammed riyas parammal</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>I ordered 10 December</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">03:10 AM, 20th Dec</div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">mohammed riyas parammal</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>I didn’t receive my order why..???</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">03:10 AM, 20th Dec</div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">mohammed riyas parammal</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>It’s too late</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">03:10 AM, 20th Dec</div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">mohammed riyas parammal</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>They said it will take 3 to 5 days</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">03:10 AM, 20th Dec</div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">mohammed riyas parammal</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>Now 9 days left</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">03:11 AM, 20th Dec</div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">mohammed riyas parammal</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>Why your service is too late</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">03:11 AM, 20th Dec</div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>We apologies for that delay we will escalate your issue to the carrier to deliver your order ASAP</div>
		</div>

		<div style="color:#999999;font-size:11px">03:11 AM, 20th Dec</div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>Y ou can track it from here <a href="https://tracking.shipadelivery.com/?bc=S000345497236" rel="noreferrer">https://tracking.shipadelivery.com/?bc=S000345497236</a>
</div>
		</div>

		<div style="color:#999999;font-size:11px">03:11 AM, 20th Dec</div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>Is there anything else I can help you with?</div>
		</div>

		<div style="color:#999999;font-size:11px">03:11 AM, 20th Dec</div>
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		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">mohammed riyas parammal</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>I checked already...they didn’t pickup my items</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">03:13 AM, 20th Dec</div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>Pickup Completed-Scheduled11/12/2019 11:20:27 AM</div>
		</div>

		<div style="color:#999999;font-size:11px">03:13 AM, 20th Dec</div>
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		<tr></tr>
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		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">mohammed riyas parammal</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>I want to the reason for delay now</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">03:13 AM, 20th Dec</div>
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		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">mohammed riyas parammal</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>Then why they didn’t delivered my items...???</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">03:14 AM, 20th Dec</div>
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		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">mohammed riyas parammal</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>This is too much bad experience</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">03:15 AM, 20th Dec</div>
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		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>it's not from our side delay from the carrier shipa so we will escalate your issue after close chat directly</div>
		</div>

		<div style="color:#999999;font-size:11px">03:15 AM, 20th Dec</div>
		</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>We understand how disappointed you are. We are really sorry to have this kind of bad experience.</div>
		</div>

		<div style="color:#999999;font-size:11px">03:15 AM, 20th Dec</div>
		</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">mohammed riyas parammal</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>This is your responsibility...not my responsibility...</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">03:16 AM, 20th Dec</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>Be sure we work on it i will close chat to raise your compliant</div>
		</div>

		<div style="color:#999999;font-size:11px">03:17 AM, 20th Dec</div>
		</div>
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		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>please share your mobile number</div>
		</div>

		<div style="color:#999999;font-size:11px">03:18 AM, 20th Dec</div>
		</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">mohammed riyas parammal</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>Don’t say not side your delay, the shipa when the items they delivered until that day your responsibility</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">03:18 AM, 20th Dec</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">mohammed riyas parammal</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>0506474184</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">03:18 AM, 20th Dec</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>can you check here <a href="https://tracking.shipadelivery.com/?bc=S000345497236" rel="noreferrer">https://tracking.shipadelivery.com/?bc=S000345497236</a>
</div>
		</div>

		<div style="color:#999999;font-size:11px">03:18 AM, 20th Dec</div>
		</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">mohammed riyas parammal</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>I need my item today must...</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">03:18 AM, 20th Dec</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>OK will do the needful</div>
		</div>

		<div style="color:#999999;font-size:11px">03:19 AM, 20th Dec</div>
		</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">mohammed riyas parammal</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>Ok</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">03:19 AM, 20th Dec</div>
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	<td>
	<table style="margin:10px auto;padding:0 20px;font-family:'helvetica neue' , 'helvetica' , 'arial' , sans-serif;color:#333;line-height:1.4;margin:0px;min-width:100%">
	<tbody>
		<tr>
		<td style="text-align:center"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/open/conversation/303159850814615" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></td>
		</tr>
	</tbody>
	</table>
	</td>
	</tr>
</tbody>
</table>
</blockquote>
</div>
</div>
</blockquote>
</div>
</div>
<br>
</div>
<div></div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/355901