Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 21 Dec 2019 19:17:14 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    مرحباً           11:14 PM, 21st Dec                     User                    ابي استفسر           11:14 PM, 21st Dec                     User                    ابي تبديل قطعه طلبتها اون لاين           11:15 PM, 21st Dec                     User                    كيف الطريقه           11:15 PM, 21st Dec                   Mohammad                   مرحبا معك  محمد  توفيق كيف يمكنني  ان  اساعدك ؟           11:16 PM, 21st Dec                   Mohammad                   التبديل غير  متاح  فقط  ارجاع  واسترداد  النقود           11:16 PM, 21st Dec                   Mohammad                   In the meantime, an exchange is not available at www.xxxx.com. You can return online purchases through the below three channels:

 
 
· You can contact our customer support team on 800-xxxx to book a return and to be notified of the refund amount based on our return policy.

· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (brand) store across the UAE.
 
Here’s what you need to do.
 
· 

Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.

· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           11:16 PM, 21st Dec                   Mohammad                   يمكنكم استرجاع المنتجات خلال 14 يوم عن طريق إحدى الخيارات التالية:  1- يمكنك الإتصال بفريق دعم العملاء على (8001111629) لحجز موعد استلام المنتج المرتجع.  
  2- يمكنك أيضا حجز موعد استلام المنتج المرتجع من عبر الإنترنت عم طريق تسجيل الدخول إلى حسابك والانتقال إلى سجل الطلبات ثم انقر على "رقم الطلب" من هذه الصفحة (https://www.maxfashion.com)، واختيار المنتجات التي تريد إرجاعها.  
  3- يمكنك زيارة أقرب فرع من (ماكس) و إرجاع المنتج إلى الفرع.           11:16 PM, 21st Dec                   Mohammad                   كان من دواعي سروري مساعدتكم.            11:17 PM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/359174