Subject: Ticket Assigned - Conversation with User
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Thu, 19 Dec 2019 19:46:13 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:36 PM, 19th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           11:36 PM, 19th Dec                     User                    Just wnt to get an update for my order which i placed now           11:37 PM, 19th Dec                     User                    Can you pls guide me           11:37 PM, 19th Dec                   Mohammad                   Can you please share your order number           11:38 PM, 19th Dec                     User                    My orde no is 9764799370           11:38 PM, 19th Dec                   Mohammad                   Please hold for a moment while I gather those details for you.           11:39 PM, 19th Dec                     User                    Ok           11:39 PM, 19th Dec                   Mohammad                   Your order has been  placed wait  for 24 hours to  receive message if successful  or failed           11:41 PM, 19th Dec                     User                    I got msg  first this one Thank you, we’ll notify you when your order  9764799370 for Lace-Up Sneakers  -  Beige  - ... +1more item(s) is ready for collection from Centrepoint  Centerpoint Mirdiff City Center.           11:42 PM, 19th Dec                     User                    Unfortunately your payment for your order did not go through. In case money is debited from your account, please contact your bank. Second msg but payment deducted           11:42 PM, 19th Dec                     User                    Kndly help           11:43 PM, 19th Dec                   Mohammad                   OK  you  will  get  notification to collect it  with 2-3  days           11:43 PM, 19th Dec                     User                    So my order is cnfrms correct wht i placed           11:43 PM, 19th Dec                   Mohammad                   that's what happened payment still "AUTHORIZATION" not failed or successful so if accepted you will get notification otherwise refund           11:45 PM, 19th Dec                   Mohammad                   just  wait for  hours           11:45 PM, 19th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           11:46 PM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/355714