Subject: New Reply Received - Conversation with Squeaking Plane
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 Dec 2019 04:31:45 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  The customer has responded to the ticket.  Conversation with Squeaking Plane  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="color:#0000CC">Hi,</span></div>
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<div class="MsoNormal"><span style="color:#0000CC">As we informed earlier we are not checking the items while collecting it from the customer. We are just collecting it from the customer and delivering to your side. If landmark item is still with the customer
 we can arrange collection again. Please check with the customer and revert back.</span></div>
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<span style='font-size:10.0pt;font-family:"Arial Narrow",sans-serif;color:gray'>Regards,</span><span style="font-size:10.0pt;color:gray"></span>
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-IN'>Vijesh Chirakkal</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:EN-IN'></span>
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<span style="font-size:9.0pt;color:gray">Bank Dept|</span><span style="color:#0000CC"><img width="24" height="9" style="width:.25in;height:.0937in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3MjI3NTE0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6UT3_OXAGwdDYkUConGB5psALS5FYPiJ7qT1C3AAfiw" alt="cid:[email-masked]"></span><span style="font-size:9.0pt;color:gray"></span>
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<div class="MsoNormal"><b><span style='font-size:10.5pt;font-family:"Century Gothic",sans-serif;color:red'>aramex International LLC</span></b></div>
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<div class="MsoNormal"><span style="color:#00B050">For a <b><u>Greener Planet</u></b>, please don’t print this email unless necessary<u></u></span></div>
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<div>From: Deepak Damodaran &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, December 17, 2019 10:14 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Con Loc &lt;[email-masked]&gt;; Vijesh Chirakkal &lt;[email-masked]&gt;; Shahazad Kallittavalappil &lt;[email-masked]&gt;; Mohamed Kudbudeen &lt;[email-masked]&gt;; Nizamudheen Kader &lt;[email-masked]&gt;<br>
<b>Cc:</b> Dipesh Regmi &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Bhaskar Mandelia &lt;[email-masked]&gt;; Vishwajeet Singh &lt;[email-masked]&gt;; K Nayan &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#348713] - Conversation with Squeaking Plane</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal">Hi Support Team,</div>
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<div class="MsoNormal">Regarding the Tracking ID <span style="font-size:10.5pt;font-family:-apple-system">
45488757882 we have received the products which do not belong to Landmark. So we have returned back the shipments to the Aramex.</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><a href="mailto:[email-masked]" id="OWAAM3C4BBFEF33D84313A1CE06DAB39E5250" rel="noreferrer"><span style="text-decoration:none">@[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly update us as soon as possible . Customer is requesting for the refund.</span></div>
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<div class="MsoNormal">Thanks &amp; Regards,</div>
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<div class="MsoNormal">Deepak Damodaran</div>
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<div class="MsoNormal">Mob- No +971524307577</div>
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<div class="MsoNormal">Tel No: 048164037</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, December 17, 2019 5:14 AM<br>
<b>To:</b> Con Loc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Dipesh Regmi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Deepak Damodaran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#348713] - Conversation with Squeaking Plane</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Subject : Refund Process</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement – Refund Issue</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order No:9762076448</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">AWB - 45488757882 Through AWB we can see that the returned items have delivered on your end.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Return Request Placed on : 11/26/19 11:33 PM</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">RMA : 42622338</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">No Of The Returned Items = 3</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required – Need Refund Initiation</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please check on this and initiate the refund ASAP.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Warm Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tawfik</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">348713:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from
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<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/348713