Subject: Ticket Assigned - Conversation with Dancing Fire
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 15 Dec 2019 20:54:30 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dancing  Fire Dancing  Fire                    Hello           12:37 AM, 16th Dec                   Bot                   أهلا مرة أخرى!           12:37 AM, 16th Dec                     Dancing  Fire                    Hello           12:38 AM, 16th Dec                   Bot                   أهلا مرة أخرى!           12:38 AM, 16th Dec                     Dancing  Fire                    i had asked for a refund from my order today a person from fetcher came but he only had receipt for one item whereas i had requested for two so i did not give him the item... could you check whats the issue           12:39 AM, 16th Dec                     Dancing  Fire                    my order number is 6455986889           12:40 AM, 16th Dec                     Dancing  Fire                    please let me know what is the issue           12:40 AM, 16th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           12:41 AM, 16th Dec                     Dancing  Fire                    Plese look into the above issue           12:42 AM, 16th Dec                   Mohammad                   AS we can  see you    made in  the beginning   one return request           12:42 AM, 16th Dec                   Mohammad                   after that   you  have done  for the second one but  not  successful           12:42 AM, 16th Dec                   Mohammad                   For the first  one you made  it  on  12/13/19 11:34 PM           12:43 AM, 16th Dec                   Mohammad                   the second one  on 12/14/19 5:15 PM           12:44 AM, 16th Dec                     Dancing  Fire                    Yes           12:44 AM, 16th Dec                   Mohammad                   and the carrier came to  you  and you   refuse to  give to  him           12:44 AM, 16th Dec                   Mohammad                   https://www.trackingmore.com/fetchr-tracking.html?number=34117992769593           12:44 AM, 16th Dec                     Dancing  Fire                    So what shall i do now           12:44 AM, 16th Dec                     Dancing  Fire                    i did not refuse           12:44 AM, 16th Dec                     Dancing  Fire                    i told him i got to items then he told me he only has receipt for 1 so to contact the costumers service and inform           12:45 AM, 16th Dec                     Dancing  Fire                    kindly send someone to pick both together           12:45 AM, 16th Dec                   Mohammad                   Yes only  one the second on not  placed successfully           12:46 AM, 16th Dec                   Mohammad                   Wait to remove return request  and create new one           12:46 AM, 16th Dec                     Dancing  Fire                    Why           12:49 AM, 16th Dec                     Dancing  Fire                    is it not successful           12:49 AM, 16th Dec                   Mohammad                   Ok we have done new return request from our side           12:49 AM, 16th Dec                     Dancing  Fire                    it doesn’t shows anything of that kind           12:49 AM, 16th Dec                     Dancing  Fire                    ok thanks           12:49 AM, 16th Dec                     Dancing  Fire                    So now will they take both the order           12:50 AM, 16th Dec                   Mohammad                   Is there anything else I can help you with?           12:50 AM, 16th Dec                   Mohammad                   Yes both           12:50 AM, 16th Dec                     Dancing  Fire                    or only one           12:50 AM, 16th Dec                     Dancing  Fire                    ok great           12:50 AM, 16th Dec                     Dancing  Fire                    when can i expect the person           12:50 AM, 16th Dec                   Mohammad                   within 2-3 days           12:50 AM, 16th Dec                     Dancing  Fire                    so once he gives me the receipt when will i get my refund           12:50 AM, 16th Dec                     Dancing  Fire                    Hello           12:50 AM, 16th Dec                   Mohammad                   You  will get  refund  within 4-15 days           12:51 AM, 16th Dec                     Dancing  Fire                    I m traveling on 31st dec           12:51 AM, 16th Dec                     Dancing  Fire                    will i get before that           12:51 AM, 16th Dec                     Dancing  Fire                    hey           12:51 AM, 16th Dec                   Mohammad                   Not  possible procedure take 4-15 days           12:52 AM, 16th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           12:52 AM, 16th Dec                     Dancing  Fire                    So i will return back on 17th           12:52 AM, 16th Dec                     Dancing  Fire                    what should i do           12:52 AM, 16th Dec                     Dancing  Fire                    17th Jan           12:52 AM, 16th Dec                     Dancing  Fire                    Answer me           12:52 AM, 16th Dec                   Mohammad                   ?           12:52 AM, 16th Dec                     Dancing  Fire                    I m come back from my vacation on 17th Jan           12:53 AM, 16th Dec                     Dancing  Fire                    when will i get the refund then           12:53 AM, 16th Dec                   Mohammad                   4-15  days after we  received  order in  our  store we  will  initiate refund           12:54 AM, 16th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           12:54 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/346535