Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 27 Jan 2020 20:32:53 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Dear appreciated max fashion           12:18 AM, 28th Jan                     User                    I have recieved 2 chemise as a present from your city center branch           12:18 AM, 28th Jan                     User                    But the size was soo big, so i tried to find my size but it wasnt available, so i asked at the cashier to refund the money but the cashier employee refused to           12:20 AM, 28th Jan                     User                    And also he talked in a bad way and threw out the chemise to me saying go do what you want. And this is not accepted at all for sure from your highly respected company           12:21 AM, 28th Jan                     User                    Its not the right way to deal with your permenant customers.           12:21 AM, 28th Jan                  
    User                    The employee name is mohamed helmy as they told me           12:22 AM, 28th Jan                     User                    Waiting your appreciated response and making sure that you will do the best           12:22 AM, 28th Jan                     User                    Thanks for your precious time and hope many success and stability for your company           12:24 AM, 28th Jan                     User                             12:24 AM, 28th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           12:26 AM, 28th Jan                   Mohammad                   Please name of the branch  and city           12:26 AM, 28th Jan                   Mohammad                   to  escalate your issue           12:26 AM, 28th Jan                   Mohammad                   We understand how disappointed you are.
We are really sorry to have this kind of bad experience.           12:28 AM, 28th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           12:31 AM, 28th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:32 AM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/426765