Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Jan 2020 19:58:20 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           11:46 PM, 23rd Jan                     User                    how do i redeem my shukran           11:47 PM, 23rd Jan                     User                    im not getting that option           11:47 PM, 23rd Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           11:48 PM, 23rd Jan                   Mohammad                   You will first need to create a CentrepointStores.com account.
If you already have a CentrepointStores.com account, link your Shukran membership card by clicking "Shukran" in the "My Account" menu.

Here's how you can pay using your own Shukrans:

Log in to your account at CentrepointStores.com.
The "Checkout Payment" indicator on the payment page will help you determine how many points you can spend.            11:48 PM, 23rd Jan                     User                    yes           11:49 PM, 23rd Jan                     User                    i already have it           11:50 PM, 23rd Jan                     User                    im logged in           11:50 PM, 23rd Jan                     User                    thats how im talking to you           11:50 PM, 23rd Jan                   Mohammad                   Can you please share your registered email address.           11:50 PM, 23rd Jan                     User                    no option coming           11:50 PM, 23rd Jan                     User                    [email-masked]           11:50 PM, 23rd Jan                     User                    ??           11:52 PM, 23rd Jan                   Mohammad                   As i can  see your shukran  already  linked you  have  6 ( AED0.30 ) balance only           11:52 PM, 23rd Jan                   Mohammad                   so  you want  to get  200 points           11:52 PM, 23rd Jan                   Mohammad                   As I can check you have 186 Shukran points in your account at this time           11:53 PM, 23rd Jan                   Mohammad                   You need 200 Points in order to be able to redeem Shukran points while checking out.           11:54 PM, 23rd Jan                     User                    but earlier i had the option of using it           11:54 PM, 23rd Jan                     User                    why did it get removed           11:55 PM, 23rd Jan                   Mohammad                   You can find more info on Shukran here: https://helpae.centrepointstores.com/en/support/solutions/folders/44001185905#           11:55 PM, 23rd Jan                   Mohammad                   I am unsure why you were receiving an option to redeem earlier however, as per the policies the Shukran points can only be redeemed once you have a minimum of 200 Shukran points in your account.           11:56 PM, 23rd Jan                   Mohammad                   It appears to be a short term technical issue that seems to have been resolved at this time, that is the reason why the option to redeem is back to normal again.           11:56 PM, 23rd Jan                   Mohammad                   Is there anything else I can help you with?           11:57 PM, 23rd Jan                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           11:58 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/420114