Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Jan 2020 19:18:39 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hii           11:03 PM, 23rd Jan                     User                    Hii           11:04 PM, 23rd Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           11:04 PM, 23rd Jan                     User                    I purchased shoes from online centre point site and i returned it today but they said me that i can not replace shoes in other brand           11:05 PM, 23rd Jan                     User                    I need to           11:05 PM, 23rd Jan                     User                    Replace only in shoeexpress           11:05 PM, 23rd Jan                   Mohammad                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.
 
Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.
 
You can return online purchases through the below three channels:
 
You can contact our customer support team on  (800-6927)‎  to book a return and to be notified of the refund amount based on our return policy.  You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.
 
You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           11:07 PM, 23rd Jan                     User                    I already returned it but he said me that i can not buy another brands  shoes because it was from shoeexpress           11:08 PM, 23rd Jan                     User                    It was unfair..           11:09 PM, 23rd Jan                   Mohammad                   Yes exchange only  from  the same brands           11:10 PM, 23rd Jan                     User                    But i don't like it brands           11:10 PM, 23rd Jan                     User                    What is the procedure to get my money back           11:11 PM, 23rd Jan                   Mohammad                   As them  to  make return request           11:11 PM, 23rd Jan                   Mohammad                   or you can  make return online follow the above policy           11:11 PM, 23rd Jan                     User                    I bought from centrepoint site so i have right to select items any from here           11:12 PM, 23rd Jan                     User                    Very worst experience of buying items from centrepoint           11:12 PM, 23rd Jan                     User                    Specially online           11:12 PM, 23rd Jan                     User                    If shoe express is not your brand then why u selling here           11:14 PM, 23rd Jan                   Mohammad                   We apologies for inconvenience  caused  but you  can  make return           11:14 PM, 23rd Jan                     User                    I already make return but he gave me coupon for only shoe express           11:15 PM, 23rd Jan                     User                    It is completely unacceptable           11:15 PM, 23rd Jan                     User                    I have a some consumer rights so i have a full freedom to return item if i don't like it           11:16 PM, 23rd Jan                   Mohammad                   Yes you  can return no  problem           11:17 PM, 23rd Jan                   Mohammad                   You can return online purchases through the below three channels:

· You can contact our customer support team on 800-6927  to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (brand) store across the UAE .
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the  UAE.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.
 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           11:18 PM, 23rd Jan                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           11:18 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/420079