Subject: Ticket Assigned - Conversation with Curious Bicycle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Jan 2020 18:24:52 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Curious Bicycle Curious Bicycle                    hi           09:40 PM, 20th Jan                     Curious Bicycle                    there was an issue #293360 and you didn't solve it until now           09:41 PM, 20th Jan                     Curious Bicycle                    you should give me 10% back to my card and you didnt           09:41 PM, 20th Jan                     Curious Bicycle                             09:41 PM, 20th Jan                     Curious Bicycle                    you told me the refund will take  5 to 15 working day but more than one month passed and I didn't get my refund           09:42 PM, 20th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           09:58 PM, 20th Jan                     Curious Bicycle                    ther
 e was an issue #293360 and you didn't solve it until now
you should give me 10% back to my card and you didnt           10:02 PM, 20th Jan                     Curious Bicycle                    you told me the refund will take 5 to 15 working day but more than one month passed and I didn't get my refund           10:02 PM, 20th Jan                     Curious Bicycle                             10:02 PM, 20th Jan                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           10:06 PM, 20th Jan                     Curious Bicycle                    ok           10:07 PM, 20th Jan                   Mohammad                   Refund  has been  proceeded on 14/01/20 08:00 from  our side  and  it  takes 5-14  days according  the bank procedures transaction  number is   157505923000088545           10:10 PM, 20th Jan                     Curious Bicycle                    aim taking about case #293360  you told me since 3-december the refund will take 5 to 15 days to get it but a 
 month and 2 weeks passed and I didn't get it           10:13 PM, 20th Jan                   Mohammad                   Yes refund also  processed on 03/12/19 12:56           10:17 PM, 20th Jan                   Mohammad                   You  can  check  with  your bank  directly to  make sure  this  transaction  id 157505923000088545           10:18 PM, 20th Jan                     Curious Bicycle                    ok           10:19 PM, 20th Jan                     Curious Bicycle                    can I know the transaction id for refund of order number 9763679419           10:19 PM, 20th Jan                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           10:20 PM, 20th Jan                     Curious Bicycle                    9762730257 and for this order also           10:20 PM, 20th Jan                   Mohammad                   157576707500060670           10:20 PM, 20th Jan                   Mohammad     
               157505923000088545           10:21 PM, 20th Jan                   Mohammad                   Is there anything else I can help you with?           10:21 PM, 20th Jan                     Curious Bicycle                    yes           10:21 PM, 20th Jan                     Curious Bicycle                    I reseved order for 4 days ago but there is scratches on the page and dirt on the clothes           10:22 PM, 20th Jan                     Curious Bicycle                             10:23 PM, 20th Jan                     Curious Bicycle                             10:23 PM, 20th Jan                     Curious Bicycle                             10:23 PM, 20th Jan                   Mohammad                   Yes you can  make return request  we apologies for that  bad experience           10:23 PM, 20th Jan                     Curious Bicycle                    ok           10:24 PM, 20th Jan                   Mohammad                   It was a pleasure assisting 
 you. Thank you for shopping with us.           10:24 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/414766