Subject: RE: Returns Issue - 6454937003
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Suvadeep Saha <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Ksaconloc Returns <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Mohammad Musaed <[email-masked]>
Date: Sun, 19 Jan 2020 08:09:20 +0000

Process manual refund.

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, January 19, 2020 4:21 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Suvadeep Saha <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>; Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Mohammad Musaed <[email-masked]>
Subject: Re: Returns Issue - 6454937003

External email sender, please take precaution.
Hi Team,

Kindly help us with the below case. Not receiving replies after multiple escalations.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 5:52:06 AM
Subject: Re: Returns Issue - 6454937003

Hi Team,

Kindly update on the below case.

@dxbteam - We are not receiving any replies from conloc. Kindly look into this.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 10, 2020 6:01:44 AM
Subject: Returns Issue - 6454937003

Hi Team,

With reference to the order number: 6454937003
AWB: 45055411575

Customer has confirmed returning the following item under above mentioned AWB:
161641189 - - Bow Accented Satchel Bag with Glitter Finish

However, on Aramex the tracking shows invalid. Kindly check and advise if we have received the following item at warehouse for this order. If so, please process it under RMA: 23031837 on priority.

Case is pending since Dec 30, 2019. Please help us close this case on priority. Thank you for your help!

Regards,
Apoorv

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