Subject: Ticket Assigned - Conversation with Jumping Beer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 18 Jan 2020 23:00:20 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jumping Beer Jumping Beer                    Still the same amount was not credited to my account           02:50 AM, 19th Jan                   Mohammad                   It  take 4-15  days  according  bank  procedure           02:51 AM, 19th Jan                     Jumping Beer                    Sir but if you check my order detail it’s now one month over           02:52 AM, 19th Jan                     Jumping Beer                    firstly you have not dispatched product as per the ordered qty.           02:53 AM, 19th Jan                   Mohammad                   As mentioned before the refund has successfully processed from our end on Jan 16, 2020 to the card ending in 5863.           02:53 AM, 19th Jan                     Jumping Beer                    Why it was delayed?           02:53 AM, 19th Jan                   Mohammad                   As I can check you contacted us on Jan 14, 2020 regarding the refund and as informed to you on chat by the previous agent we do not have any information regarding your previous conversations or any other case raised with us before that. You were promised on chat that we will resolve this within 24-48 hours and as promised teh refund processed on Jan 16, 2020 from our end           02:56 AM, 19th Jan                   Mohammad                   We would request you to please check with your bank directly if the refund is not reflecting in your account as of yet. You can provide them with the request token/transaction ID: 157658785000032859. However, I am unsure about the delay you are referring to as the refund has processed within the promised time frame on chat from our end.           02:59 AM, 19th Jan                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           03:00 AM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/411427