Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 18 Jan 2020 19:05:11 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           10:52 PM, 18th Jan                   Bot                   Hi again!           10:52 PM, 18th Jan                     User                    i just made a purchase for 200 aed plus, i am unable to link my shukran, can you help me please           10:52 PM, 18th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:53 PM, 18th Jan                   Mohammad                   We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.
 
To link your Shukran card, please follow the below steps:

 
1- Log in your account.

2- Go to My account > Shukran > Link your account here.

3- Follow the provided steps on the webpage

 
After you have linked your UAE Shukran account and you have 200 points or more, you will be eligible to spend your points.           10:53 PM, 18th Jan                     User                    right, it says, my card is blocked           10:55 PM, 18th Jan                     User                    it says as i typed in multiple times           10:55 PM, 18th Jan                     User                    i dint actually, just once for the card and once for my mobile no.           10:55 PM, 18th Jan                   Mohammad                   Can you please share your  registered email address.           10:57 PM, 18th Jan                     User                    yes thats [email-masked]           10:59 PM, 18th Jan                   Mohammad                   Hi  Renuka You Card has been  unblocked  successfully  Please note that the personal data in Shukran must be  a same  to the personal data in the account such as mobile number and email.
To update the Shukran Card please contact the Shukran team on 800 124 6622 or by email at [email-masked] ds.com
Thank you for your cooperation with us.           11:00 PM, 18th Jan                     User                    thnx mohammad, do you think i can get points for the purchsse i just made           11:01 PM, 18th Jan                   Mohammad                   No  only  from yhe new one           11:04 PM, 18th Jan                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           11:04 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/411223