Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 18 Jan 2020 18:57:15 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello there           10:45 PM, 18th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:48 PM, 18th Jan                     User                    Please can you tell me where is this shipment currently           10:48 PM, 18th Jan                     User                    I was in Madinah when the courier guy called           10:48 PM, 18th Jan                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           10:49 PM, 18th Jan                     User                    I told him I’ll be here on Saturday to receive it           10:49 PM, 18th Jan                     User                    sure           10:49 PM, 18th Jan                   Mohammad                   Can you please share your order number           10:49 PM, 18th Jan                   Mohammad                   This  tracking  id           10:49 PM, 18th Jan                     User                    Ok           10:50 PM, 18th Jan                     User                             10:51 PM, 18th Jan                     User                             10:52 PM, 18th Jan                   Mohammad                   We Will  escalate your issue to expedite delivery           10:53 PM, 18th Jan                     User                    no proble           10:53 PM, 18th Jan                     User                    I just wanted to know where the shipment is now           10:53 PM, 18th Jan                     User                    Because the delivery guy kept on msg’ing me and kept on telling him that I’m in Madinah and will be back on Saturday           10:54 PM, 18th Jan                     User                    I’m just afraid that my parcel’s probably sent back           10:55 PM, 18th Jan                     User                    as I was not here to collect           10:55 PM, 18th Jan                   Mohammad                   We will do  the needful           10:56 PM, 18th Jan                     User                    Thank you           10:56 PM, 18th Jan                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           10:57 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/411216