Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 18 Jan 2020 17:32:10 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           09:17 PM, 18th Jan                     User                    Iam an regular online customer           09:17 PM, 18th Jan                     User                    I booked my items online on Thursday and got today itself           09:18 PM, 18th Jan                     User                    I want to exchange my items           09:18 PM, 18th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           09:18 PM, 18th Jan                     User                    Is it possible           09:18 PM, 18th Jan                   Mohammad                   Can you please share your order number           09:18 PM, 18th Jan                     User                    Mx9767546707           09:19 PM, 18th Jan                     User                    I selected from junior s but don't know how come I got from Maxand Iam not satisfied with the quality of jackets of my kids  
           09:20 PM, 18th Jan                     User                    I want to select now online from junior and want to collect from near by store in Al Wahda mall           09:21 PM, 18th Jan                     User                    Can I return there Max items           09:21 PM, 18th Jan                     User                    I spoke with customer care too           09:21 PM, 18th Jan                     User                    They told I can get refund           09:22 PM, 18th Jan                     User                    But some items are not available in store I want to book online           09:23 PM, 18th Jan                   Mohammad                   We apologies  only  return  and get  refund           09:25 PM, 18th Jan                   Mohammad                   In the meantime, an exchange is not available at maxfashion.com . You can return online purchases through the below three channels:

· You can contact our customer support team on (800-629823) to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, https://www.maxfashion.com/en/ you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (brand) store across the UAE.

Here’s what you need to do.

· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           09:25 PM, 18th Jan                   Mohammad                   Is there anything else I can help you with?           09:26 PM, 18th Jan                     User                    On the parcel I got It has only total amount 118aed           09:27 PM, 18th Jan                     User                    I want to get refund of only 2 items           09:28 PM, 18th Jan                   Mohammad                   Yes you  can  return 2           09:28 PM, 18th Jan                     User                    Another thing can I book online now and collect from store in Al Wahda mall           09:30 PM, 18th Jan                   Mohammad                   Yes           09:30 PM, 18th Jan                   Mohammad                   Here’s what you need to do to place a Click & Collect order:

Find the products you want to buy by searching for them or by browsing our departments.
Add these products to your basket with the 'Add to Basket' button.
Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.
Choose the store you would like to collect from using the drop down list or select it on the map.
Enter your payment information and click the 'Continue' button.
Review and pay for your order using the 'Place Your Order' button.           09:30 PM, 18th Jan                     User                    Ok thank you so much           09:31 PM, 18th Jan                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           09:31 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/411103