Subject: Ticket Assigned - Conversation with pranav
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 17 Jan 2020 22:58:57 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with pranav pranav                    Hi           02:19 PM, 10th Jan                   Bot                   Please enter your name.           02:19 PM, 10th Jan                     pranav                    Pranav           02:19 PM, 10th Jan                   Bot                   Hi Pranav,what do you need help with?           02:19 PM, 10th Jan                     pranav                    Your order update           02:19 PM, 10th Jan                   Bot                   Please choose your location           02:19 PM, 10th Jan                     pranav                    United Arab Emirates           02:19 PM, 10th Jan                   Bot                   Please enter your order number to continue           02:19 PM, 10th Jan                     pranav                    976583133410030001           02:20 PM, 10th Jan              
      Bot                   Looks to be an invalid order No           02:20 PM, 10th Jan                   Bot                   Please enter your order number to continue           02:20 PM, 10th Jan                     pranav                    9765831334           02:21 PM, 10th Jan                   Bot                    Your order status is : Processing    Here's when you will receive your order:  Home Delivery: 2-3 days  Click & Collect: 2 days  Scheduled delivery: 3-4 days   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.            02:21 PM, 10th Jan                   Bot                   Was I helpful?           02:21 PM, 10th Jan                     pranav                    Yes           02:22 PM, 10th Jan                   Bot                   Thank you.           02:22 PM, 10th Jan                     pranav                    Hi           05:41 PM, 12th Jan                   Bot
                    Hi Pranav,what do you need help with?           05:41 PM, 12th Jan                     pranav                    Your order update           05:41 PM, 12th Jan                   Bot                   Please choose your location           05:41 PM, 12th Jan                     pranav                    United Arab Emirates           05:41 PM, 12th Jan                   Bot                   Please enter your order number to continue           05:41 PM, 12th Jan                     pranav                    9765831334           12:19 PM, 17th Jan                   Bot                    Your order status is : Processing    Here's when you will receive your order:  Home Delivery: 2-3 days  Click & Collect: 2 days  Scheduled delivery: 3-4 days   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.            12:19 PM, 17th Jan                   Bot                   Was I helpful?    
        12:19 PM, 17th Jan                     pranav                    No           12:20 PM, 17th Jan                   Bot                   Would you still like to connect with an agent?           12:20 PM, 17th Jan                     pranav                    Yes           12:20 PM, 17th Jan                   Bot                   Please enter your email           12:20 PM, 17th Jan                     pranav                    [email-masked]           12:20 PM, 17th Jan                   Bot                   Please enter your number           12:20 PM, 17th Jan                     pranav                    0522935247           12:20 PM, 17th Jan                   Bot                   Please wait while we transfer you to an agent           12:20 PM, 17th Jan                     pranav                    Ok           12:21 PM, 17th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           02:58
  AM, 18th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           02:58 AM, 18th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:58 AM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/409834