Subject: RE: Refund issue - 8367083820
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mohammad Musaed <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 16 Jan 2020 06:40:40 +0000

@Rashid Gafoor  Kaskar<mailto:[email-masked]>

Please check this on validation cancelled issue.

The ticket has been generated in Hybris.

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, January 16, 2020 5:44 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Mohammad Musaed <[email-masked]>; Inayat Ali <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund issue - 8367083820

External email sender, please take precaution.
Hi Team,

With reference to the order number: 8367083820

This order is on validation Cancellation however, the authorization is showing accepted as well as there is a ticket on this order for KNET refund. Customer has reported via chat the amount was deducted and have not returned.

Kindly advise on this refund. Thank you for your help!

Regards,
Apoorv
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