Subject: New Reply Received - Conversation with Biking Toast
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Jan 2020 04:09:31 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  The customer has responded to the ticket.  Conversation with Biking Toast  Ticket comment <div style="direction: rtl">انتم كـ شركة مشهوه طبعًا ماترضون الزبون تحدث له مشكله منكم والغلط منكم ١٠٠٪؜ وتلومون الزبون بانه غلطان وهو ليس غلطان وزياده تقولون المندوب ماأستلم طلبية الارجاع منك وهو مستلمها وكأنكم تكذبوني هذا ابدًا مو اسلوب والمصيبه ان لي ٥
 ايام تقريبا اتواصل معكم على نفس المشكله ولم تتأكدون الا بعد ان قلت ان لدي فيديو مصور من كاميرة المنزل ، بالنهايه لايوجد شخص يرضى على اللي صار ومن المفترض انكم تعوضوني لاني ماارضى على اللي صار !  </div>
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<div>On 13 Jan 2020, at 9:52 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="rtl">​مرحبا  نوف .</div>
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<div dir="rtl">شكرا لك للتواصل معنا  في  الدردشة  .</div>
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<div dir="rtl">ونرجو  تقبلي  كامل اعتذارنا .</div>
<div dir="rtl"> بعد  التحقق  من مشكلتك  ومراسلة  شريك النقل عدة مرات  تبين انة  تم استلام   القطعة وكان يوجد  خطاء طلب الارجاع  مرتين  .</div>
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<div dir="rtl">الان  تم حل مشكلتك  وتم ارجاع  المبلغ من  جهتنا للبنك  وسيصلك  خلال  5-14 يوم  حسب اجراءت  البنك التابعة  لة  .</div>
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<div dir="rtl">اصدقائك</div>
<div dir="rtl">فريق الدعم  .</div>
<div dir="rtl">محمدتوفيق <br>
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<blockquote class="freshdesk_quote">On Sun, 12 Jan at 5:35 AM <span class="separator">
, Nouf Ibraheem &lt;[email-masked]&gt; wrote:
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<div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Biking Toast</div>
<div></div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toast.png" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">
<div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 300px;padding: 12px;float: left">
<div>لقد تم استرجاع الطلب ولم يصلني المبلغ 6458918557 رقم الطلب</div>
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<div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">05:25 AM, 12th Jan</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">
Mohammad</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1577828667624.png" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">
<div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 300px;padding: 12px">
<div>مرحبا معك  محمد  توفيق كيف يمكنني  ان  اساعدك ؟</div>
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<div style="color: #999999;font-size: 11px;clear: right">05:26 AM, 12th Jan</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">
Mohammad</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1577828667624.png" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">
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<div>مرحبا نوف ط</div>
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<div style="color: #999999;font-size: 11px;clear: right">05:26 AM, 12th Jan</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">
Mohammad</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1577828667624.png" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">
<div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 300px;padding: 12px">
<div>طلبك يبدو انة لم يتم استلامة منك بعد</div>
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<div style="color: #999999;font-size: 11px;clear: right">05:26 AM, 12th Jan</div>
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Mohammad</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1577828667624.png" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">
<div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 300px;padding: 12px">
<div>هل استلمة منك شريك النقل</div>
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<div style="color: #999999;font-size: 11px;clear: right">05:26 AM, 12th Jan</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Biking Toast</div>
<div></div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toast.png" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">
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<div>ايه</div>
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Mohammad</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1577828667624.png" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">
<div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 300px;padding: 12px">
<div>ممكن تزويدنا بفاتورة او الايصال</div>
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<div style="color: #999999;font-size: 11px;clear: right">05:27 AM, 12th Jan</div>
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<div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Biking Toast</div>
<div></div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toast.png" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">
<div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 300px;padding: 12px;float: left">
<div>من زمان مستلمه منيي بس محد يتواصل معي لاسترجاع المبلغ</div>
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<div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">05:27 AM, 12th Jan</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Biking Toast</div>
<div></div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toast.png" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">
<div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 300px;padding: 12px;float: left">
<div>ماعطوني شي</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Biking Toast</div>
<div></div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toast.png" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">
<div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 300px;padding: 12px;float: left">
<div>والله مرجعه الطلبيه</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Biking Toast</div>
<div></div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toast.png" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">
<div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 300px;padding: 12px;float: left">
<div>مو معقوله شهر على ماترجعون المبلغ</div>
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<div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">05:27 AM, 12th Jan</div>
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Mohammad</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1577828667624.png" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">
<div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 300px;padding: 12px">
<div>ممكن اي اثبات من جهتنا تواصلنا مع المندوب اكثر من مرة</div>
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Mohammad</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1577828667624.png" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">
<div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 300px;padding: 12px">
<div>لم يصل جهتنا والا فقد ارجعنا المبلغ</div>
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<div style="color: #999999;font-size: 11px;clear: right">05:28 AM, 12th Jan</div>
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Mohammad</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1577828667624.png" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">
<div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 300px;padding: 12px">
<div>وطلب الارجاع طبعا ليس قبل شهر كان بتاريخ 01/01/20 12:51 ص</div>
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Mohammad</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1577828667624.png" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">
<div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 300px;padding: 12px">
<div>الا المندوب يقول مااستلمة منك</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Biking Toast</div>
<div></div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toast.png" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">
<div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 300px;padding: 12px;float: left">
<div>كان يوم السبت</div>
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Mohammad</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1577828667624.png" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">
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<div>وهذة باينات المندوب</div>
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Mohammad</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1577828667624.png" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">
<div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 300px;padding: 12px">
<div><a href="https://www.trackingmore.com/fetchr-tracking.html?number=34150674476551" rel="noreferrer">https://www.trackingmore.com/fetchr-tracking.html?number=34150674476551</a></div>
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<div style="color: #999999;font-size: 11px;clear: right">05:29 AM, 12th Jan</div>
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Mohammad</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1577828667624.png" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">
<div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 300px;padding: 12px">
<div>اطلعي على التفاصيل</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">
Mohammad</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1577828667624.png" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">
<div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 300px;padding: 12px">
<div>بأنك طلبت الغاء الارجاع ورفضت تسليمة</div>
</div>
<div style="color: #999999;font-size: 11px;clear: right">05:30 AM, 12th Jan</div>
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</td>
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</tr>
<tr style="border: none">
<td style="padding: 10px 20px;color: #333;color: #3f3f46">
<div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Biking Toast</div>
<div></div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toast.png" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">
<div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 300px;padding: 12px;float: left">
<div>تواصلتو مع المندوب؟</div>
</div>
<div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">05:31 AM, 12th Jan</div>
</td>
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<tr style="border: none">
<td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">
<div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">
Mohammad</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1577828667624.png" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">
<div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 300px;padding: 12px">
<div>نعم قال ماارجعت</div>
</div>
<div style="color: #999999;font-size: 11px;clear: right">05:32 AM, 12th Jan</div>
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</td>
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<tr>
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<tr style="border: none">
<td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">
<div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">
Mohammad</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1577828667624.png" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">
<div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 300px;padding: 12px">
<div>ممكن رقمة</div>
</div>
<div style="color: #999999;font-size: 11px;clear: right">05:32 AM, 12th Jan</div>
</div>
</td>
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<tr>
</tr>
<tr style="border: none">
<td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">
<div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">
Mohammad</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1577828667624.png" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">
<div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 300px;padding: 12px">
<div>اللذي تم استلامة منك</div>
</div>
<div style="color: #999999;font-size: 11px;clear: right">05:32 AM, 12th Jan</div>
</div>
</td>
</tr>
<tr>
</tr>
<tr style="border: none">
<td style="padding: 10px 20px;color: #333;color: #3f3f46">
<div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Biking Toast</div>
<div></div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toast.png" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">
<div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 300px;padding: 12px;float: left">
<img src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ec08100f806846742754b3ce9a3dc7db5a0439a51159270bc211952c9556a0cf/img_1578792817094.jpeg">
</div>
<div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">05:33 AM, 12th Jan</div>
</td>
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<tr>
</tr>
<tr style="border: none">
<td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">
<div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">
Mohammad</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1577828667624.png" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">
<div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 300px;padding: 12px">
<div>وتم التواصل معك</div>
</div>
<div style="color: #999999;font-size: 11px;clear: right">05:33 AM, 12th Jan</div>
</div>
</td>
</tr>
<tr>
</tr>
<tr style="border: none">
<td style="padding: 10px 20px;color: #333;color: #3f3f46">
<div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Biking Toast</div>
<div></div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toast.png" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">
<div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 300px;padding: 12px;float: left">
<div>حسبي الله ونعم الوكيل</div>
</div>
<div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">05:33 AM, 12th Jan</div>
</td>
</tr>
<tr>
</tr>
<tr style="border: none">
<td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">
<div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">
Mohammad</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1577828667624.png" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">
<div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 300px;padding: 12px">
<div>سنعطيهم رقم المندوب ونرد عليك بعد 3 يوم</div>
</div>
<div style="color: #999999;font-size: 11px;clear: right">05:34 AM, 12th Jan</div>
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</td>
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<tr>
</tr>
<tr style="border: none">
<td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">
<div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">
Mohammad</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1577828667624.png" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">
<div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 300px;padding: 12px">
<div>كان من دواعي سروري مساعدتكم. </div>
</div>
<div style="color: #999999;font-size: 11px;clear: right">05:35 AM, 12th Jan</div>
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<td style="text-align: center"><span style="font-size: 13px; color: #999">View conversation in
<a href="https://web.freshchat.com/a/224106425474082/open/conversation/307499065217293" style="font-weight: 500; color: #999; text-decoration: none" rel="noreferrer">
Freshchat</a></span></td>
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</div>
</div>
</span>
</blockquote>
</div>
</div>

</div>
</div>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/400084