Subject: Ticket Assigned - Conversation with Wriggly Toffee
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 12 Jan 2020 17:59:07 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Wriggly  Toffee Wriggly  Toffee                    Hi I need to collect my order but the place I was told to go by your helpline isnt there           09:27 PM, 12th Jan                     Wriggly  Toffee                    My order number is 9767114606           09:28 PM, 12th Jan                     Wriggly  Toffee                    Please could you confirm where I should collect the order from? The store number in the email is not working           09:28 PM, 12th Jan                     Wriggly  Toffee                    I was told I would be called today by a manager and nobody has called           09:28 PM, 12th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           09:32 PM, 12th Jan                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           09:32 PM, 12th Jan                     Wriggly  Toffee                    Sure           09:32 PM, 12th Jan                   Mohammad                   Hi  sahamim Your order is ready for pickup go and collect it           09:35 PM, 12th Jan                   Mohammad                   04-3515504 land line           09:35 PM, 12th Jan                     Wriggly  Toffee                    Wjere am I supposed to collect it from? The place in the email doesn't exist           09:35 PM, 12th Jan                     Wriggly  Toffee                    *Where           09:36 PM, 12th Jan                     Wriggly  Toffee                    This number wasn't in the email           09:36 PM, 12th Jan                   Mohammad                   BurJuman Dubai           09:36 PM, 12th Jan                   Mohammad                   Store name           09:37 PM, 12th Jan                     Wriggly  Toffee                    But I didnt select burjuman when I ordered it           09:37 PM, 12th Jan                     Wriggly  Toffee                    Its too far away I picked sheikh Zayed rs           09:37 PM, 12th Jan                     Wriggly  Toffee                    Rd           09:37 PM, 12th Jan                   Mohammad                   AS we can see it's there           09:37 PM, 12th Jan                     Wriggly  Toffee                    What do you mean? As we can see. See where?           09:37 PM, 12th Jan                     Wriggly  Toffee                    The email doesn't even have the information you're giving me           09:38 PM, 12th Jan                   Mohammad                   In our system  you select  this store           09:38 PM, 12th Jan                   Mohammad                   No  email  just go  and collect it           09:38 PM, 12th Jan                   Mohammad                   Is there anything else I can help you with?           09:38 PM, 12th Jan                     Wriggly  Toffee                             09:38 PM, 12th Jan                     Wriggly  Toffee                    Here is a screenshot of the email           09:39 PM, 12th Jan                     Wriggly  Toffee                    I didn't order it from there so I would like to order it from a nearer branch           09:39 PM, 12th Jan                   Mohammad                   Yes  so go  to there           09:39 PM, 12th Jan                   Mohammad                   no  just collect  it from  the store you  selected before           09:40 PM, 12th Jan                     Wriggly  Toffee                    But you just told me to go to burjuman. The email says somewhere else           09:40 PM, 12th Jan                     Wriggly  Toffee                    But I went there and the store has shut down           09:40 PM, 12th Jan                   Mohammad                   Sky gardens
Dubai           09:41 PM, 12th Jan                   Mohammad                   go  to  this           09:41 PM, 12th Jan                     Wriggly  Toffee                    I went there and there is no store there , I just explained that to you           09:41 PM, 12th Jan                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           09:42 PM, 12th Jan                     Wriggly  Toffee                    I haven't finished           09:42 PM, 12th Jan                     Wriggly  Toffee                    You haven't resolved my issue           09:42 PM, 12th Jan                     Wriggly  Toffee                    I will screenshot this conversation and post it on your Twitter page           09:42 PM, 12th Jan                     Wriggly  Toffee                    I suggest you try to help me instead of closing the conversation           09:43 PM, 12th Jan                     Wriggly  Toffee                    You haven't assisted me           09:44 PM, 12th Jan                     Wriggly  Toffee                    Is there a manager I can speak to?           09:44 PM, 12th Jan                   Mohammad                   May I request you to please stay on-hold while I retrieve the information. with  the store           09:44 PM, 12th Jan                     Wriggly  Toffee                    Oh wow thank you           09:45 PM, 12th Jan                   Mohammad                   We sincerely apologize for the same however, as I can see on my end this order is ready for pickup at the Sky Gardens location in Dubai at this time. You can check the location here: https://www.babyshopstores.com/ae/en/storelocator           09:46 PM, 12th Jan                   Mohammad                   We sincerely apologize for the same however, as I can see on my end this order is ready for pickup at the Sky Gardens location in Dubai at this time. You can check the location here: https://www.babyshopstores.com/ae/en/storelocator           09:47 PM, 12th Jan                     Wriggly  Toffee                    I just explained I went there and the store does not exist           09:47 PM, 12th Jan                   Mohammad                            09:47 PM, 12th Jan                     Wriggly  Toffee                    S           09:47 PM, 12th Jan                     Wriggly  Toffee                    Did you try calling the number because I did and it is out of service           09:47 PM, 12th Jan                     Wriggly  Toffee                    And the store does not exist           09:47 PM, 12th Jan                     Wriggly  Toffee                    For the third time I'm telling you this.           09:48 PM, 12th Jan                     Wriggly  Toffee                    I would like to speak to a manager           09:48 PM, 12th Jan                   Mohammad                   Centrepoint, Sky Gardens, Next to Burjman Centre، Sheikh Khalifa Bin Zayed Road (Trade Centre Road)، Al Karama - Dubai - United Arab Emirates           09:50 PM, 12th Jan                   Mohammad                   +971 4 351 5504           09:50 PM, 12th Jan                   Mohammad                   You can try calling this number instead.           09:50 PM, 12th Jan                   Mohammad                   The above is the exact address for the store           09:50 PM, 12th Jan                     Wriggly  Toffee                    This is not where I selected when I ordered           09:50 PM, 12th Jan                   Mohammad                   I am not sure why you are unable to locate the store, as we do have the store in that location.           09:50 PM, 12th Jan                     Wriggly  Toffee                    Plewse cancel my order           09:50 PM, 12th Jan                   Mohammad                   As I can check this is the location that is selected when the order was placed.           09:51 PM, 12th Jan                   Mohammad                   We will ask the store team to proceed with cancelling this order.           09:51 PM, 12th Jan                     Wriggly  Toffee                    I really didn't select that option           09:51 PM, 12th Jan                     Wriggly  Toffee                    I would like to speak to a manager           09:51 PM, 12th Jan                     Wriggly  Toffee                    Hello           09:52 PM, 12th Jan                     Wriggly  Toffee                    ?           09:52 PM, 12th Jan                   Mohammad                   You can get in touch with our team on this number: 800-22297467. We sincerely apologize however, we do not have a manager available via chat.           09:52 PM, 12th Jan                     Wriggly  Toffee                    I already contacted that number and requested for a manager and I was not called           09:53 PM, 12th Jan                   Mohammad                   I understand and I apologize for the same however, as mentioned above we do not have a manager available via chat. The above is the only contact number that we have available at this time. Also, as per your request I have notified the store team to proceed with cancellation and refund for this order.           09:55 PM, 12th Jan                   Mohammad                   Once refund is processed, you will receive an email notification for the same.           09:55 PM, 12th Jan                     Wriggly  Toffee                    How long will the refund take?           09:55 PM, 12th Jan                   Mohammad                   4-15  business days           09:56 PM, 12th Jan                   Mohammad                   Is there anything else I can help you with?           09:57 PM, 12th Jan                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           09:58 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/401427