Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Jan 2020 18:09:14 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           10:00 PM, 10th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:02 PM, 10th Jan                     User                    please how long do I have to return an order online ?           10:03 PM, 10th Jan                   Mohammad                   14 days           10:04 PM, 10th Jan                   Mohammad                   . You can return online purchases through the below three channels:

· You can contact our customer support team on ((800-1111027)‎ )‎ to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (BABYSHOP) store across the KSA .

Here’s what you need to do.

· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (BABYSHOP) store in the KSA.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:04 PM, 10th Jan                   Mohammad                   Is there anything else I can help you with?           10:05 PM, 10th Jan                     User                    ok. for this order 6457205299           10:05 PM, 10th Jan                     User                    I returned it online           10:05 PM, 10th Jan                     User                    when will it be collected ?           10:05 PM, 10th Jan                   Mohammad                   As i  can  see there is return request  on  1/6/20 10:17 PM           10:07 PM, 10th Jan                   Mohammad                   Please share your mobile  number  to  give it  to  carrier           10:07 PM, 10th Jan                     User                    0547560233           10:07 PM, 10th Jan                     User                    what company is the carrier ?           10:07 PM, 10th Jan                   Mohammad                   fetcher           10:08 PM, 10th Jan                   Mohammad                   The carrier will come to  collect  within 1-2 days           10:08 PM, 10th Jan                     User                    please tell him to come tomorrow           10:08 PM, 10th Jan                   Mohammad                   OK  will do  the needful           10:08 PM, 10th Jan                     User                    I am not free on working days           10:08 PM, 10th Jan                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           10:08 PM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/398267