Subject: Ticket Assigned - Conversation with lorraine
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 10 Jan 2020 17:14:33 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lorraine lorraine                    Hi           03:40 PM, 05th Jan                   Bot                   Please enter your name.           03:40 PM, 05th Jan                     lorraine                    Lorraine           03:40 PM, 05th Jan                   Bot                   Hi Lorraine,what do you need help with?           03:40 PM, 05th Jan                     lorraine                    Refund queries           03:40 PM, 05th Jan                   Bot                   Please choose your location           03:40 PM, 05th Jan                     lorraine                    United Arab Emirates           03:40 PM, 05th Jan                   Bot                    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.  
Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you’ll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   
Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  
Please note, it will take longer for us to receive and process your returns during sales. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.            03:40 PM, 05th Jan                   Bot                   Was I helpful?           03:40 PM, 05th Jan                     lorraine                    Yes           03:41 PM, 05th Jan                   Bot                   Thank you.           03:41 PM, 05th Jan                     lorraine                    Good evening           06:27 PM, 10th Jan                   Bot                   Hi Lorraine,what do you need help with?           06:27 PM, 10th Jan                     lorraine                    Refund queries           06:27 PM, 10th Jan                   Bot                   Please choose your location           06:27 PM, 10th Jan                     lorraine                    United Arab Emirates           06:27 PM, 10th Jan                   Bot                    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.  
Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you’ll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   
Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  
Please note, it will take longer for us to receive and process your returns during sales. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.            06:27 PM, 10th Jan                   Bot                   Was I helpful?           06:27 PM, 10th Jan                     lorraine                    No           06:27 PM, 10th Jan                   Bot                   Would you still like to connect with an agent?           06:27 PM, 10th Jan                     lorraine                    Yes           06:27 PM, 10th Jan                   Bot                   Please enter your email           06:27 PM, 10th Jan                     lorraine                    [email-masked]           06:28 PM, 10th Jan                   Bot                   Please enter your number           06:28 PM, 10th Jan                     lorraine                    0508559097           06:28 PM, 10th Jan                   Bot                   Please wait while we transfer you to an agent           06:28 PM, 10th Jan                     lorraine                    I have queries related to 2 different orders           06:31 PM, 10th Jan                     lorraine                    I am still awaiting refund to be processed on one order - 130aed is pending.  My 2nd last order seems to have been billed twice - one transaction for 213aed was processed but there is still a ‘hold’ transaction for 213aed on my account with same authorisation number. My bank have advised me that the hold transaction needs to be cancelled by Landmark. This also happened last month with another order from Splash and I was waiting one month for the transaction to be cancelled.  This is really not acceptable.           06:36 PM, 10th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           08:44 PM, 10th Jan                   Mohammad                   Can you please share your order number           08:45 PM, 10th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           08:51 PM, 10th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:14 PM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/398184