Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 10 Jan 2020 17:04:36 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello goodevening.           08:59 PM, 10th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           09:01 PM, 10th Jan                     User                    Hi. I would like to check if i choose click and collect - can i change the size in the store if the size I bought online is not the correct size for me. Thank you.           09:01 PM, 10th Jan                   Mohammad                   Not  possible exchange not available just  return and get refund           09:03 PM, 10th Jan                   Mohammad                   In the meantime, an exchange is not available at maxfashion.com . You can return online purchases through the below three channels:

· You can contact our customer support team on (800-629823) to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, https://www.maxfashion.com/en/ you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (brand) store across the UAE.

Here’s what you need to do.

· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           09:04 PM, 10th Jan                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           09:04 PM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/398177