Subject: Ticket Assigned - Conversation with marwa
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 08 Jan 2020 20:50:24 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marwa marwa                    Hello           07:39 PM, 08th Jan                   Bot                   Hi again!           07:39 PM, 08th Jan                   Bot                   Hi Marwa,what do you need help with?           07:39 PM, 08th Jan                     marwa                    Refund queries           07:39 PM, 08th Jan                   Bot                   Please choose your location           07:39 PM, 08th Jan                     marwa                    United Arab Emirates           07:40 PM, 08th Jan                   Bot                    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.  
Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you’ll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   
Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  
Please note, it will take longer for us to receive and process your returns during sales. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.            07:40 PM, 08th Jan                   Bot                   Was I helpful?           07:40 PM, 08th Jan                     marwa                    No           07:41 PM, 08th Jan                   Bot                   Would you still like to connect with an agent?           07:41 PM, 08th Jan                     marwa                    Yes           07:41 PM, 08th Jan                   Bot                   Please wait while we transfer you to an agent           07:41 PM, 08th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           12:48 AM, 09th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           12:48 AM, 09th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:50 AM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/395654