Subject: Ticket Assigned - Conversation with User
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sat, 04 Jan 2020 23:37:01 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           03:19 AM, 05th Jan                   Bot                   Hi again!           03:19 AM, 05th Jan                     User                    I did not get my refund           03:20 AM, 05th Jan                     User                    My order was cancell but i did not get refund since november 2019           03:21 AM, 05th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:21 AM, 05th Jan                   Mohammad                   Can you please share your order number           03:21 AM, 05th Jan                     User                    Hello brother           03:21 AM, 05th Jan                     User                    wait           03:22 AM, 05th Jan                     User                    97
 60051440           03:22 AM, 05th Jan                     User                    the said amount did not reflect on the statement until now           03:23 AM, 05th Jan                     User                    your company decided to cancel my order due yo           03:24 AM, 05th Jan                     User                    defects           03:24 AM, 05th Jan                     User                    so i agree to credit back the amount but til now i did not receive anything           03:25 AM, 05th Jan                     User                    Hello still there?           03:26 AM, 05th Jan                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           03:27 AM, 05th Jan                     User                    Ok thank you           03:29 AM, 05th Jan                   Mohammad                   You  refund has been  processed on 11/12/19 9:20 AM           03:29 AM, 05th Jan                   Mohamm
 ad                   This  is  transaction  id 157348274400043537           03:30 AM, 05th Jan                   Mohammad                   check  your account           03:30 AM, 05th Jan                   Mohammad                   Both items have been successfully refunded from our end on Dec 11, 2019           03:33 AM, 05th Jan                     User                    Wait i will check in that date           03:34 AM, 05th Jan                   Mohammad                   Would request you to please check with your bank directly once with the transaction ID/request token number I shared above.           03:34 AM, 05th Jan                   Mohammad                   If the issue still persists, please drop us an email on [email-masked] along with your bank statement from Dec 11, 2019 - Jan 5, 2019.           03:35 AM, 05th Jan                     User                    I will check with my bank coz it did not reflect there           03:35 AM, 05th Jan            
          User                    thank you           03:35 AM, 05th Jan                   Mohammad                   No problem, please do let us know via email if the issue still persists.           03:36 AM, 05th Jan                   Mohammad                   We will be happy to investigate further.           03:36 AM, 05th Jan                     User                    Okay           03:36 AM, 05th Jan                     User                    thanks a lot           03:36 AM, 05th Jan                   Mohammad                   You're most welcome.           03:36 AM, 05th Jan                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           03:36 AM, 05th Jan                     User                    let me check with bank first           03:36 AM, 05th Jan                   Mohammad                   Sure           03:36 AM, 05th Jan                                          View conversation in Freshchat https://land
 markgroupservice.freshdesk.com/helpdesk/tickets/387944