Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 04 Jan 2020 20:50:01 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hey           12:41 AM, 05th Jan                     User                    anyone here           12:41 AM, 05th Jan                     User                    I need some help           12:41 AM, 05th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           12:42 AM, 05th Jan                     User                    i have picked up some max kids clothing from uae but the size is small can I get the size exchanged in Saudia Arabia?           12:43 AM, 05th Jan                     User                    Pls say yes           12:43 AM, 05th Jan                   Mohammad                   We apologies exchange not  available now just  return and get refund           12:44 AM, 05th Jan                   Mohammad                   Is there anything else I can help you with?           12:44 AM, 05th Jan                     User                    I am not in uae now           12:44 AM, 05th Jan                     User                    return is only possible in Uae?           12:45 AM, 05th Jan                   Mohammad                   Not  possible           12:45 AM, 05th Jan                     User                    
  whats not possible?           12:46 AM, 05th Jan                   Mohammad                   In the meantime, an exchange is not available at maxfashion.com . You can return online purchases through the below three channels:

· You can contact our customer support team on (800-629823) to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, https://www.maxfashion.com/en/ you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (brand) store across the UAE.

Here’s what you need to do.

· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:46 AM, 05th Jan                   Mohammad                   Also  KSA           12:47 AM, 05th Jan                   Mohammad                   ThIS OUR RETURN  POLICY  FOR MAX           12:48 AM, 05th Jan                     User                    Product Bought in Uae can be returned in KSA ?           12:48 AM, 05th Jan                   Mohammad                   Not  possible  KSA OR UAE           12:49 AM, 05th Jan                   Mohammad                   Only return  and get refund           12:49 AM, 05th Jan                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           12:49 AM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/387821