Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Jan 2020 19:37:34 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:22 PM, 04th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           11:25 PM, 04th Jan                     User                    What is the outcome of complaint number 381161 raised 4 days ago?           11:25 PM, 04th Jan                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           11:25 PM, 04th Jan                     User                    It’s regarding my  order number 6458436193.           11:26 PM, 04th Jan                   Mohammad                   No reply from the store with  24  hours will inform you           11:28 PM, 04th Jan                   Mohammad                   Is there anything else I can help you with?           11:28 PM, 04th Jan                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           11:29 PM, 04th Jan                     User                    What do you mean?           11:29 PM, 04th Jan                     User                    I didn’t understand your response .           11:29 PM, 04th Jan                   Mohammad                   24 hours  the store will response and  inform  you  what  is  the new           11:30 PM, 04th Jan                   Mohammad                   regrading  your order           11:30 PM, 04th Jan                   Mohammad                   that  was placed on  27           11:30 PM, 04th Jan                     User                    Yes it’s 9 days now           11:30 PM, 04th Jan                     User                    where exactly is my item now?           11:31 PM, 04th Jan                   Mohammad                   We understand how disappointed you are.
We are really sorry to have this kind of bad experience.           11:31 PM, 04th Jan                     User                    Store told me that it’s lost during transit           11:31 PM, 04th Jan                   Mohammad                   No not ship yet           11:31 PM, 04th Jan                     User                    So 9 days still not shipped ?           11:32 PM, 04th Jan                   Mohammad                   Yes so  we check  the reason with  store why  this delay           11:32 PM, 04th Jan                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           11:37 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/387764