Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Mar 2022 05:52:32 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Very unprofessional people that's all I can say! </div>
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I provided you with the below 1000000000000000000000000000000000000000000000000000000 times. </div>
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<li>order #9504240172 purchased on the <span style="background-color: rgb(255, 255, 0)">
24</span><span><sup><span style="background-color: rgb(255, 255, 0)">th</span></sup></span><span style="background-color: rgb(255, 255, 0)"> of Sept. 2021</span><span> and submitted for return on the same day. (Still not collected and not refunded). AED 72.10</span><span><span></span></span>
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<li>order #9517535816 purchased on the <span style="background-color: rgb(255, 255, 0)">
4</span><sup><span style="background-color: rgb(255, 255, 0)">th</span></sup><span style="background-color: rgb(255, 255, 0)"> of Dec.2021</span> and submitted for return on the same day. (Still not collected and not refunded). AED 110 </li>
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<div>It takes you more than 5months and 5days to return and refund an item. </div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, March 1, 2022 8:41 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3946689] - need escalation
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<div dir="ltr" style="box-sizing:border-box; word-break:break-word">Hi Sara,<br style="box-sizing:border-box">
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Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr" style="box-sizing:border-box; word-break:break-word">We sincerely apologize for any inconvenience caused, </div>
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<div dir="ltr" style="box-sizing:border-box; word-break:break-word">Please confirm this item ELLE Women's Slip-On Sandals with Stiletto Heels has been collected or not and provide us with the name of the second item with the order number.</div>
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<div style="box-sizing:border-box; word-break:break-word">We request you to please allow us some time so that we can work on this and do the needful.</div>
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<div style="box-sizing:border-box; word-break:break-word">We appreciate your patience.</div>
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<div style="box-sizing:border-box; word-break:break-word">Your Friends,</div>
<div style="box-sizing:border-box; word-break:break-word">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3946689