Subject: Ticket Assigned - Conversation with marivic obena
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 27 Feb 2022 04:24:38 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marivic  obena marivic  obena                    Bot:  Hi again! Bot:  Please enter your name Customer:  marivic  obena Bot:  Hi Marivic  Obena ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:29 PM, 24th Feb                   Mais                   Hi I am Mais, Thank you for contacting us, How may I help you today           06:32 PM, 24th Feb                     marivic  obena                    Just asking why my returns items not yet get here iny house,its almost 2 weeks           06:33 PM, 24th Feb                   Mais                   Please allow me a moment to check this for you.           06:37 PM, 24th Feb                   Ziena                   Could you please confirm that your order is 8157223625?           06:38 PM, 24th Feb                   Ziena                   We have been notified by the courier partner that three attempts have been failed to collect from you.           06:39 PM, 24th Feb                   Ziena                   Please confirm to us the address information (house number - neighborhood - street - city) and provide us with an active alternate contact number to serve you as it should.           06:40 PM, 24th Feb                   Ziena                   Hi, I'm not getting a response from you. Are we still connected?           06:42 PM, 24th Feb                   Ziena                   Hi, I'm not getting a response from you. Are we still connected?           06:44 PM, 24th Feb                     marivic  obena                    Yes wait for moment           06:44 PM, 24th Feb                   Ziena                   Please take your time.           06:45 PM, 24th Feb                     marivic  obena                    Block 5,street 476,building 655           06:46 PM, 24th Feb                     marivic  obena                    contact# 55238098           06:46 PM, 24th Feb                   Ziena                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:47 PM, 24th Feb                     marivic  obena                    Thank you           06:47 PM, 24th Feb                   Ziena                   Is there anything I can help you with?           06:47 PM, 24th Feb                     marivic  obena                    No..thank you           06:48 PM, 24th Feb                   Ziena                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:48 PM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3940535