Subject: Ticket Assigned - need late coll
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 25 Feb 2022 04:32:50 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need late coll hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9556219833 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971556932103            02:23 PM, 14th Feb                   Abdallah                   Hi   Thank you for contacting us. This's abdallah  We would be happy to help you.           02:23 PM, 14th Feb                     hi                    I had requested for a return           02:24 PM, 14th Feb                     hi                    But no one collected so far           02:24 PM, 14th Feb                     hi                    It’s been 7 days now           02:24 PM, 14th Feb                     hi                             02:24 PM, 14th Feb                     hi                    For the above order           02:25 PM, 14th Feb                   Abdallah                   We request you to please confirm if this is your correct contact number, 971556932103           02:25 PM, 14th Feb                     hi                    Yes           02:25 PM, 14th Feb                   Abdallah                   We sincerely apologize for any inconvenience however, This is surely not the experience we want our customers to have when they shop with us.  ​  We have forwarded your query to the concerned team to arrange for collection and will be in touch with you asap to assist you in resolving this concern.           02:27 PM, 14th Feb                     hi                    Thanks           02:28 PM, 14th Feb                   Abdallah                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           02:29 PM, 14th Feb                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:29 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3891380