Subject: Ticket Assigned - RRN
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Feb 2022 11:33:52 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  RRN maha                    Bot:  Hi again! Bot:  Please enter your name Customer:  maha Bot:  Hi Maha ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:14 PM, 24th Feb                   Mohammed                   Hi Maha, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           03:14 PM, 24th Feb                     maha                    hi           03:14 PM, 24th Feb                     maha                    refund for cancelled items have not been credited to my bank account till now           03:15 PM, 24th Feb                     maha                    it is more than one month now           03:15 PM, 24th Feb                     maha                    !!           03:15 PM, 24th Feb                     maha                    8140806950           03:16 PM, 24th Feb                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:16 PM, 24th Feb                     maha                    candle was canceled           03:16 PM, 24th Feb                     maha                    return amount is 3.740           03:16 PM, 24th Feb                     maha                    on 16 Jan           03:16 PM, 24th Feb                     maha                    and for order 8155250803           03:16 PM, 24th Feb                     maha                    scarf was canceled           03:17 PM, 24th Feb                     maha                    return amount is 2.32           03:17 PM, 24th Feb                     maha                    on 23 Jan           03:17 PM, 24th Feb                     maha                    I checked with my bank there are no delays from their side           03:17 PM, 24th Feb                     maha                    they said no transfer from landmark for such amount on such days!!!!           03:18 PM, 24th Feb                     maha                    This is bullshit           03:18 PM, 24th Feb                   Mohammed                   We would like to inform you that we have processed the refund of amount (KWD3.74) on (1/16/22), We request you to please check with your bank           03:18 PM, 24th Feb                     maha                    i checked           03:19 PM, 24th Feb                     maha                    nothing from their side           03:19 PM, 24th Feb                     maha                    i got the email that the refund was processed           03:19 PM, 24th Feb                     maha                    but it was never credited to my bank account           03:20 PM, 24th Feb                     maha                    why should i keep tracing my refund from landmark?!!!           03:20 PM, 24th Feb                     maha                    of course u will say it is not ur problem           03:20 PM, 24th Feb                     maha                    and u have processed the refund on time           03:20 PM, 24th Feb                     maha                    but i am telling u i checked with the back and there is no refund credited back           03:21 PM, 24th Feb                     maha                    give me the transaction number so that i can follow up           03:21 PM, 24th Feb                     maha                    if there has been really a refund processed           03:22 PM, 24th Feb                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:23 PM, 24th Feb                     maha                    when?           03:23 PM, 24th Feb                   Mohammed                   You will be contacted within 24 hours           03:23 PM, 24th Feb                     maha                    i will receive the same email as usual           03:23 PM, 24th Feb                     maha                    just like ur answer           03:24 PM, 24th Feb                   Mohammed                   We will get back to you soon enough           03:25 PM, 24th Feb                   Mohammed                   We request you to please allow us some time so we can work on this and do the needful.           03:25 PM, 24th Feb                     maha                    Hi Maha,  Thanks for your response.  We are truly sorry for the inconvenience caused to you.  We would like to inform you that we are again checking it with the relevant team regarding the issue for order id - 8140806950 and will get back to you as soon as possible.  We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.  Your friends, The Support Team           03:25 PM, 24th Feb                     maha                    Hi Maha ,  Thank you for your patience.  We would like to inform you that we are working to fixed your issue on priority. Once we will get any update we will get back to you.  Feel free to reach out to us if you need any further assistance.  Your friends, The Support Team.           03:25 PM, 24th Feb                     maha                    just copy and paste emails           03:26 PM, 24th Feb                     maha                    every two days           03:26 PM, 24th Feb                     maha                    with no real action!!!!!!!           03:26 PM, 24th Feb                   Mohammed                   We will do our best to solve the issue asap           03:31 PM, 24th Feb                   Mohammed                   We appreciate your patience.           03:31 PM, 24th Feb                   Mohammed                   Do you have any another inquiry   can   i help  you  with ?           03:32 PM, 24th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:33 PM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3939593