Subject: Ticket Assigned - Conversation with tanver
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Feb 2022 08:20:27 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tanver tanver                    Customer:  Wait Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Tanver ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9558656919 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:56 AM, 23rd Feb                   Mohammed                   Hi Tanver  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           11:58 AM, 23rd Feb                     tanver                    Why are you guys so unprofessional? Wait for reply before closing the chat           11:58 AM, 23rd Feb                     tanver                    You did not clarify my concern and closed the chat           11:58 AM, 23rd Feb                     tanver                    Do you even understand what my concern is?           11:59 AM, 23rd Feb                     tanver                    I already know if the payment doesn't go through the order will be cancelled           11:59 AM, 23rd Feb                     tanver                    But i do not want it to be cancelled           11:59 AM, 23rd Feb                     tanver                    I want you to send me another payment link or maybe change it to COD but i do not want this order to be cancelled           12:00 PM, 23rd Feb                     tanver                    Because someo of the items i ordered were very few in quantity.           12:00 PM, 23rd Feb                     tanver                    Do you understand?           12:00 PM, 23rd Feb                   Mohammed                   Accept our full apologies for the delay in responding. Please note we don't receive the amount yet. if your ban release the amount the order will be placed otherwise it will be cancelled and refunded           12:01 PM, 23rd Feb                     tanver                    But i do not want the order to be cancelled           12:01 PM, 23rd Feb                     tanver                    You can change the method of payment if the card payment does not process           12:02 PM, 23rd Feb                     tanver                    Can you please transfer me to someone experienced           12:02 PM, 23rd Feb                     tanver                    You do not seem to understand the concern           12:02 PM, 23rd Feb                   Mohammed                   Accept our full apologies for the delay in responding. Please note we don't receive the amount yet. if your bank releases the amount the order will be placed otherwise it will be cancelled and refunded so please wait for one hour you will get notification regarding that           12:02 PM, 23rd Feb                   Mohammed                   Sorry ,We are not able to change the payment mode           12:03 PM, 23rd Feb                     tanver                    Can you transfer the chat to someone else?           12:03 PM, 23rd Feb                     tanver                    I don't know how but i do not want this order to be cancelled because then the items I want will go out of stock           12:04 PM, 23rd Feb                     tanver                    Get it fixed somehow           12:04 PM, 23rd Feb                   Mohammed                    Hi Tanver, Good morning, thank you for contacting us. I'm mohammed .I will be happy to help you.           12:06 PM, 23rd Feb                   Mohammed                   Please allow me sometime to read the conversation           12:07 PM, 23rd Feb                     tanver                    Please note if the payment does not process, kindly do not cancel the order. You may change the mode of payment to Cash on delivery or provide me another payment link to make the payment. I do not want the order to be cancelled because some of the items i ordered were limited in stock and i'm afraid if the order gets cancelled i might not be able to get those items.           12:07 PM, 23rd Feb                   Mohammed                   We sincerely apologize for any inconvenience caused,           12:09 PM, 23rd Feb                   Mohammed                   The order not processed successfully and we can not change the payment method for the order.           12:10 PM, 23rd Feb                     tanver                    So tell me what can be done now?           12:10 PM, 23rd Feb                   Mohammed                   We request you to place a new order as this order not placed successfully.           12:10 PM, 23rd Feb                     tanver                    Okay but now I'm not able to find all the items I wanted to order           12:11 PM, 23rd Feb                     tanver                    What about that?           12:11 PM, 23rd Feb                   Mohammed                   Due to high sell the item get out of stock and we can not confirm the items if they are out of stock.           12:13 PM, 23rd Feb                   Mohammed                   Is there anything else may I assist you?           12:13 PM, 23rd Feb                     tanver                    I really expect a better customer service from you guys.           12:14 PM, 23rd Feb                     tanver                    Terrible experience           12:14 PM, 23rd Feb                   Mohammed                   We are sorry to hear that and we will share this feedback with our team.           12:15 PM, 23rd Feb                   Mohammed                   Thank you for your understanding and cooperation.           12:16 PM, 23rd Feb                   Mohammed                   Is there anything else may I assist you?           12:17 PM, 23rd Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:19 PM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3934327